Analyst - Internal Fraud Governance

American Express•Charlotte, NC

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The Analyst, Internal Fraud Governance plays a key role in strengthening and harmonizing American Express’s internal fraud risk management framework across the enterprise. Reporting to the Director, Internal Fraud Governance, this role partners across multiple lines of defense to ensure consistent execution of internal fraud standards, controls, metrics, and oversight processes across the first line of defense. This individual will support the development of an enterprise-wide internal fraud governance framework, and ensure the program aligns with regulatory expectations, enterprise risk standards, and operational excellence. The role requires a balance of strategic thinking, governance rigor, and strong relationship management skills.

Requirements

History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change
Bachelor’s degree in Business, Risk Management, Compliance, or related field required
5+ years of experience in risk governance, compliance, fraud risk management, or audit, ideally within financial services or a regulated environment.
Strong knowledge of enterprise risk management, fraud control frameworks, and governance principles.
Strong organizational and program management skills with attention to detail and process rigor.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data visualization tools (e.g. Tableau, Power BI).

Responsibilities

Assist in development and maintenance of procedures to support control governance and escalation protocols, and evaluate uplift to procedures
Escalate issues to senior leadership proactively regarding control failures and/or gaps, trends, and events.
Partner with senior leadership to stay abreast of changes in the BUs control environment.
Assist in definition of governance standards, including enterprise-level procedures, controls, and risk metrics.
Assist in the development of key risk indicators (KRIs), control effectiveness metrics, and reporting dashboards.
Promote a culture of integrity, transparency, and continuous improvement.
Provide inputs on the evolution of the governance operating model
Identify opportunities to simplify processes, streamline reporting, and automate governance workflows.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities