Director, Insurance Management (ROPS)

DaVita Kidney Care•Denver, IL

2d•$115,000 - $183,000•Remote

About The Position

Here's what you can expect as a Director, Insurance Management ROPS at DaVita: The Role: We are seeking an ambitious, experienced Director of the Insurance Management Team (IMT) to lead operational oversight and strategy for a segment of DaVita's Insurance Management Team and related activities. Part of DaVita’s broader Patient Support and Insurance function, IMT strives to empower patients with knowledge and tools to make well-informed insurance decisions. IMT’s insurance educators work directly with patients to solve insurance challenges, understand financial and healthcare implications of insurance decisions, and navigate government, non-profit, and private resources. This teammate-facilitated patient education is complemented though a varied, multi-channel patient engagement strategy, including digital, direct mail, and telehealth campaigns. This may be considered as a remote role. Join the Insurance Management Team, where you can: Be part of a high-impact, widely-respected team that has a high concentration of talent in its members and leaders Ramp up quickly as you begin (or continue) your journey at DaVita on a team that gives you unmatched visibility into the dynamics of patient insurance support and revenue operations Partner with Field Operations leaders to identify and act upon opportunities to help patients reduce insurance lapses and uninsured rates Tackle the toughest problems Insurance Management & Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders Develop goals and strategies that will guide us through upcoming industry changes Define and chart your path into the business and be part of the next generation of leaders at DaVita

Requirements

Bachelor's degree required
Minimum of five (5) years of related experience required
Experience implementing complex processes that span across multiple geographies
Experience with strategic planning and implementation of large, complex new initiatives
Ability to manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment
Overnight travel 3-4 times a year for meetings

Responsibilities

Operational Excellence: Accountability to driving patient insurance retention and reducing rates of uninsured
Challenge status quo operations to identify and implement transformative change
Identify and influence strategic business relationships, internally and externally
Develop and implement strategic planning initiatives that maximize insurance retention
Establish short and long-term goals for teams based on key performance metrics
Oversee processes to ensure effectiveness and identify improvements, enhancements
Identify areas of improvement and create plans to resolve when performance does not meet stated goals
Strategy / Problem Solving: Ability to break down complex problems into digestible pieces and develop a robust approach to solve
Identify and create solutions to address common patient insurance challenges and education needs
Develop and understand the associated systems and support departments that directly impact patient insurance & support
Exceptional analytical and quantitative problem-solving skills
Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute new action across IMT and the Field Operations lanes that you’ll support directly
Maintain a current and thorough knowledge of related healthcare revenue operations issues and trends
Leadership / Creating a Special Place: Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
Lead a large, diverse, and dispersed team
Build new and lasting partnerships with multiple Field Operation Divisional Vice Presidents and Senior Vice Presidents to build insurance support plans in their markets
Thrive in a company that will challenge you to "Get the Right Stuff Done" and reward you with incentives the right way - top performers earn more.
Build relationships within the revenue cycle organization and across diverse departments
Lead a growing, socially responsible business that strives to be the role model for American Healthcare
Executive Communication: Responsible for synthesizing numerous sources of data and critical analysis and translating into specific actions
Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders
Prepares executive-level presentations to share with Revenue Operations and Field Operations leadership
Collaborate closely with senior leaders and frontline teammates across teams focused on field operations, insurance support, and patient engagement

Benefits

Medical, dental, vision
401(k) match
paid time off
PTO cash out
Family resources
EAP counseling sessions
access Headspace®
backup child and elder care
maternity/paternity leave and more
DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.