Director, Inside Sales - North America

Advanced Micro Devices, Inc•Austin, TX

3d•Hybrid

About The Position

AMD is expanding our Enterprise and Public sector Sales organization and seeking a high-impact Director of Inside Sales to build and lead a brand-new North America Inside Sales team from the ground up. This leader will shape the inside sales vision, structure, and operating model—driving revenue growth across enterprise, public sector, and SMB customers while accelerating demand for AMD’s commercial client PCs, data center compute, and AI-enabled solutions. This role will lead a hybrid Inside Sales organization, including in-house AMD Inside Sales Representatives (hiring + development) and outsourced Inside Sales resources (vendor management + performance oversight) You will manage both groups as one cohesive engine, ensuring smooth execution, consistent quality, and high performance. While outsourced resources will help scale quickly, the long-term strategy is to progressively bring capabilities in-house, and this leader will guide that evolution. This is a highly visible leadership role that combines team building, operational rigor, and strategic execution.

Requirements

Proven success building and scaling Inside Sales teams in technology
Experience leading mixed-model teams (internal reps + outsourced/3rd-party vendors)
Expertise in establishing new processes, KPIs, tools, and sales cadences
Strong understanding of enterprise and public sector markets, OEM partnerships, and channel dynamics
A coaching-first leadership style with a passion for hiring, developing, and motivating talent
A data-obsessed mindset, leveraging CRM insights, analytics, and AI productivity tools
High agility, positivity, and operational discipline

Nice To Haves

Demonstrated experience in Inside Sales leadership in technology; semiconductor experience ideal
Experience building new sales teams and scaling fast-growth organizations
Strong experience with hybrid internal + outsourced sales models
Expertise managing vendor relationships, SLAs, and offshore/nearshore coordination
Track record driving measurable revenue growth
Strong CRM expertise (Salesforce) and familiarity with AI productivity tools

Responsibilities

Lead the creation of a brand-new Inside Sales function for North America
Hire, onboard, and develop ~10 full-time inside sales professionals
Manage and optimize an outsourced team of ~7–8 inside sales resources, including vendor oversight, KPIs, SLAs, and quality control
Guide the long-term transition strategy toward increasing in-house talent and maturing the sales engine
Define the Inside Sales operating model, coverage strategy, plays, KPIs, and territory assignments
Serve as a player-coach, demonstrating world-class selling skills while developing team capabilities
Drive predictable pipeline creation, opportunity progression, and sales acceleration
Establish monthly, weekly, and daily leadership rhythms: Monthly business reviews with CVP Sales Territory reviews with BDEs and ISRs Weekly pipeline and performance cadences Daily team huddles for priorities, motivation, and alignment
Utilize SFDC and analytics platforms to manage pipeline, forecast, and performance rigorously
Achieve quarterly and annual unit, revenue, and pipeline generation targets
Activate demand through OEM partners (Dell, Lenovo, HPE, HPI, Cisco, Supermicro) and channel/distribution
Partner with marketing teams to execute campaigns, outbound motions, and scaling tactics
Integrate AI/automation tools to improve productivity, lead qualification, and customer engagement
Engage directly with enterprise and public sector customers and channel partners to accelerate opportunities and relationships
Maintain customer engagement metrics (e.g., number of meaningful touches per account per quarter)
Identify new business, whitespace opportunities, and cross-sell/upsell pathways
Build a high-performance sales culture grounded in coaching, accountability, and continuous improvement
Create and execute hiring plans, skill development programs, career paths, and performance frameworks