Director, Inside Sales & Revenue Operations

Better Health

7d•Remote

About The Position

Better Health is a modern medical devices and supplies provider. Backed by world class investors including General Catalyst, 8VC, Mosaic, and Caffeinated Capital, we help consumers directly with urgent medical products that are covered by their insurance, combining expert care and support, modern supply-chain thinking, and technology-first product discovery and selection. Our newest product is scaling fast with excellent unit economics and a strong payback window in the first months after acquisition. We are at an inflection point and the priority is to scale faster and smarter, this is where you come in. The opportunity This is a hands-on Director role reporting to the CEO. You will own people and revenue outcomes for DTC sales. The mandate: run the floor, strengthen and grow the team, and architect the systems and AI workflows that make scalable, predictable growth possible.

Requirements

3+ years leading inside sales or contact center teams, with direct revenue ownership. Sales experience is a must. DTC sales is a big plus.
Hands-on systems experience: CRM, telephony/routing, dashboards, workforce planning. TalkDesk is a plus.
Practical experience deploying automation and AI in sales or contact center contexts.
Strong analytical instincts and a metrics-first mindset. Startup or regulated-healthcare experience preferred.

Responsibilities

Own revenue and funnel performance for inbound and outbound DTC funnels. Track and optimize key metrics such as: speed to first contact, contact rate, qualification, conversion, and revenue per rep.
Hire, train, coach, and performance-manage reps and frontline managers; run QA and coaching cadences leveraging AI (we’re using AI sales coaching tools, AI calls QA, AI based LMS for training and certifying agents).
Design, configure, and optimize CRM, telephony, routing, IVR, segmentation, and dashboards that tie activity to revenue.
Reduce cycle time and manual work through AI, automation and workflows. Working alongside biz ops for implementation.
Identify, pilot, and scale pragmatic AI use cases to improve key metrics such as contact rate, conversion, QA scores and ensure adoption is measurable.
Partner with Marketing and Product to improve member experience and key funnel KPIs, and RCM and activation team to ensure clean handoffs and maximize retention and revenue realization.