Director, Information Technology Operations and Compliance

Marriott • Bethesda, MD

2d

About The Position

The Director, IT Operations leads all property technology functions across a
portfolio of hotels with a focus on executional excellence and high-quality
service delivery. The Director will be required to align properties to
portfolio-wide strategies, brand standards, and enterprise compliance
requirements while ensuring effectiveness of property-based IT leaders and teams
to drive operational performance.

The role aligns technology execution with business and technology strategies,
emphasizing practical application, vendor management, and day-to-day IT support
effectiveness. They help identify, champion, and realize cost efficiencies and
revenue generating opportunities to maximize return on investment.

Requirements

• 8 years’ progressive technology leadership experience in either an on-property or above-property setting.
• Direct management of teams and budgets in excess of $1M.
• 2+ years project management experience.
• 2+ years experience in IT strategic planning.
• Ability to travel up to 40%.
• Experience within Lodging or Hospitality industries.
• Related undergraduate degree (computer sciences, MIS or business administration) or equivalent training, experience, certifications.

Nice To Haves

• Ability to implement change and effect accountability.
• Strong analytical skills for planning, estimating, budgeting and monitoring program/project work.
• Ability to influence with or without authority.
• Strong executive presence – able to sell ideas and influence persuasively, settling differences and winning concessions without damaging relationships; can be both direct and forceful while remaining diplomatic.
• Builds relationships across a matrix and diverse work environment to include a broad group of stakeholders.
• Understands and effectively manages in a virtual work environment. Demonstrates and champions the benefits of operating as a portfolio.
• Ability to form, foster, lead, and inspire high performing teams.
• Strong written and verbal communication.

Responsibilities

• Establish clear expectations, standards, and operating rhythms for properties, ensuring consistent execution and service quality.
• Align property technology operations to portfolio-wide strategies, brand standards, and enterprise technology direction.
• Serve as a trusted advisor to property and above-property leaders on technology capabilities, risks, and opportunities.
• Lead change management efforts as technology, operating models, and business needs evolve.
• Partner with property leadership to identify operational gaps and drive improvements through standardized processes and shared best practices. Collaborate with Global Tech and brand leadership to implement solutions and maintain compliance with IT and security standards.
• Provide oversight and recommendations to property IT budgets. Ensure comprehensive capital budget planning and reporting that aligns with the investment strategy of the hotels supported.
• Support sales technology initiatives including internet, public space displays and other ancillary revenue services, ensuring portfolio coordination and focus.
• Provide brand-wide project leadership by developing specific assignments with completion deadlines and setting standards for measuring performance. Resolves conflicts within the team and within IT organizations.
• Oversee vendor contracts, service quality, and technology implementations. Drives and validates compliance with vendor management policies/contracts (e.g., local systems, property-based tech).
• Ensure compliance with all related technology, brand IT, and security related standards and policies.
• Validate compliance with all data and physical security policies; stay abreast of annual changes and updates to those policies.
• Validate that property leaders understand and remediate security issues and that action plans are funded, implemented, and completed. Provide education to operations leaders.
• Confirm that Property Technology and Information Risk Assessments are completed annually and that remediation where necessary is completed.
• Set priorities and communicate needs with Senior Director, Continent VP, and other applicable areas of the Global Technology organization.
• Work closely with Senior Director of Technology on new product and technology developments to ensure that solutions are operationally effective.
• Confirm property systems staff workload and priorities and ensure coverage from shared services or property systems staff.
• Participate in enterprise projects led by others, assigning resources as appropriate.
• Provide mentorship, conflict resolution, and technical guidance to team members. Understand and meets the needs of key stakeholders.
• Build a high-performing technology team that possesses the skills and capabilities to identify and meet client needs.
• Develop specific plans to organize and accomplish work for self and direct reports based on portfolio and enterprise priorities.
• Conduct routine project planning and execution, meeting performance standards and monitoring team progress.
• Provide accurate, relevant, and timely information for the assigned business stakeholders.
• Provide direction and assistance to other teams regarding projects. Shape priorities and determine schedules, plans and necessary resources to ensure project completion.
• Provide targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
• Build a strong talent pipeline through coaching, performance management, and career development, fostering a culture of accountability, collaboration, continuous improvement, and service excellence.
• Leverage MI tools to develop, measure, and track commitments to enhance talent development, taking corrective action when necessary.
• Participate in interviews and selection of property technology associates.
• Consistently promote adherence to policies, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Benefits

• 401(k) plan
• stock purchase plan
• discounts at Marriott properties
• commuter benefits
• employee assistance plan
• childcare discounts
• coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance
• Employees will accrue paid sick leave, 0.01282 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees