Director, Impact Lab

Goodwill of SWPA • Pittsburgh, PA

7d • $83,000 - $86,400

About The Position

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities from entry level to management in retail, human services, and administrative fields. Learn more about working at Goodwill . You can help. We can show you how. POSITION SUMMARY: The Director of the Impact Lab provides strategic leadership for the Goodwill Impact Lab, a center dedicated to evaluating, improving, and innovating organizational processes and products through applied research, development, and the incorporation of technology. The Director is responsible for guiding innovation initiatives from concept to implementation, fostering partnerships, managing talent, and translating insights into actionable recommendations that advance Goodwill’s mission, operational effectiveness, and community impact.

Requirements

• High school diploma or equivalent AND 9 years of experience required.
• OR Associates degree AND 7 years of experience required.
• OR Bachelor’s degree AND 5 Yyears experience required.
• Required Education: must be in Human/Social Services,Information Technology, Education/Teaching
• Demonstrated success in designing, launching, or scaling initiatives from inception, including those that integrate technology or digital solutions.
• Experience managing grant-funded programs, ensuring compliance, and preparing funder reports.
• Experience supervising staff, students, or fellows, with the ability to mentor emerging professionals and integrate their contributions into research and innovation projects
• Strong expertise in leveraging organizational data for performance measurement, ROI analysis, and decision-making (formal training helpful but not required).
• Qualified candidates must have a valid driver's license and reliable transportation for local travel.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.
• CompTIA A+

Nice To Haves

• Familiarity with nonprofit sustainability, workforce development, and/or social enterprise

Responsibilities

• Provide overarching leadership and coordination for all activities that fall under the Impact Lab, ensuring alignment with Goodwill’s strategic priorities and mission outcomes.
• Design, host, and facilitate ideation workshops and innovation sessions to generate new concepts, pilots, and solutions.
• Provide daily oversight and mentorship for Impact Lab interns, fellows, and project-based staff, including departmental matching, research supervision, and product rollout.
• Ensure research methodologies, data collection, and evaluation practices meet professional and ethical standards
• Consolidate and prepare clear, actionable reporting on Impact Lab activities, outcomes, and return on investment for executive leadership, funders, and stakeholders.
• Manage data collection, documentation, and reporting to internal and external entities, including data required for contracts and funders, serving as the primary point of contact for external entities
• Ensure adherence to departmental and divisional standards and best practices, and partner with the Vice President of Human Services to establish and implement policies and procedures as needed
• Manage and reconcile departmental budgets, track expenses, and forecast future financial needs to ensure fiscal stability and informed planning in partnership with the Executive Team

What This Job Offers

• Job Type: Full-time
• Career Level: Director