Director, HR Technology

Western Union Co•Denver, CO

33d•Hybrid

About The Position

Reporting into the VP of HR Technology, Operations and Analytics, the Director of HR Technology will lead a globally distributed HRIS team and oversee all HR systems within a service-oriented and employee-first Human Resources function. This role is critical in supporting a rapidly evolving global organization, with a strong emphasis on partnering with HR Centers of Excellence (COEs)-including Payroll, Employee Relations, HR Operations, Talent and Learning, and Talent Acquisition-to deliver strategic projects and initiatives. In addition to driving operational excellence, this leader will play a key role in global M&A integration efforts, ensuring seamless alignment of HR technology platforms, data, and processes during acquisitions and divestitures. The Director will be responsible for designing and implementing scalable, innovative solutions to complex business challenges, driving automation, and ensuring systems are optimized to meet global business needs. Expertise in Workday is essential, and experience with ServiceNow is strongly preferred, as both platforms are foundational to the company's HR technology ecosystem.

Requirements

10+ years of IT/HRIS experience in a global, high-growth organization
5+ years leading high-performing global teams
Proven success managing globally diverse teams and initiatives
Expert-level proficiency in Workday across all major modules
Advanced project management skills and experience with change management methodologies
Ability to influence and communicate effectively at all levels of a global organization

Nice To Haves

Strong experience with ServiceNow (preferred)
Experience with global M&A integration and HR systems alignment

Responsibilities

Lead the global HRIS team and manage all HR systems including HCM, Onboarding, Self-Service, Payroll, Compensation, Time & Attendance, Absence Management, Performance Management, Learning Management, Benefits, and Reporting
Partner with HR COEs to support strategic initiatives and deliver integrated, scalable solutions
Drive global change management efforts and co-create solutions across regions and functions
Build custom tools and collaborate with engineering and cross-functional partners to meet evolving business needs
Champion automation and process improvement across HR systems and workflows
Serve as a liaison with Privacy, IT, Internal Audit, and other departments to ensure compliance and alignment
Lead planning, design, implementation, and administration of HR systems
Own the annual HR systems budget review process and contribute to long-term technology planning
Present complex technical and analytical solutions in a clear, accessible manner to stakeholders at all levels
Stay current on trends in HR technology and recommend innovative solutions to enhance employee experience and operational efficiency
Ensure data integrity through rigorous auditing and analysis
Manage large-scale, global projects using standard project management methodologies
Build collaborative relationships across geographies and functions