Director, HR Compliance & Operations

Sephora•San Francisco, CA

48d

About The Position

Our HRIS, Analytics, & Shared Services team is on an exciting journey of transformation, introducing powerful new tools, process & system optimizations across HR. This encompasses everything from leveraging data insights and ensuring seamless payroll to strengthening our core operations, with compliance as a cornerstone. We're looking for this role to be a vital part of our journey, leading critical Compliance and HR Operations that are fundamental to achieving our ambitious goals and supporting our entire HR ecosystem. Reporting to the Vice President of HRIS, Analytics, & Shared Services, the Director, HR Compliance and Operations is a strategic and hands-on leader responsible for developing, implementing, and overseeing comprehensive HR compliance programs, including immigration, and optimizing HR operational processes. This role ensures all HR policies and practices align with legal requirements and company standards, while driving efficiency and positive employee experience from onboarding through offboarding. This Director will lead Compliance for the US, while providing consultative guidance and oversight for Canada. For HR Operations, this role holds responsibility for both the US and Canada. The Director serves as a key advisor and collaborator with HR Business Partners, Legal, and senior leadership on all matters related to HR compliance, Immigration and operational excellence. As Director, HR Compliance and Operations, you'll lead a five-member team comprising an Immigration and HR Operations Manager, Immigration Specialist, HR Operations Senior Specialist, and HR Operations Specialists.

Requirements

10 years of progressive HR experience, with a minimum of 5+ years in a leadership role focusing on HR compliance, Immigrations, and/or HR operations.
Deep and current knowledge of federal, state, and local employment laws and regulations across multiple US jurisdictions.
Policy Development & Implementation: Expertise in drafting clear, legally compliant HR policies and procedures, and effectively rolling them out across an organization.
Audit Management: Experience in leading and responding to internal and external audits.
Training & Facilitation: Ability to develop and deliver engaging and effective training programs on HR compliance topics to various employee groups.
Negotiation: Skilled in negotiating terms with vendors and potentially navigating complex situations with internal stakeholders.
Process Optimization & Automation: Proven ability to analyze operations processes, identify inefficiencies, and design/implement improved or automated processes to enhance speed, accuracy, and scalability.
Attention to Detail: Meticulous and highly accurate, particularly when dealing with legal requirements, data integrity, and financial implications.
Project Management: Ability to manage multiple projects simultaneously, from planning and execution to monitoring and completion, often involving cross-functional teams and external vendors.
Vendor Management: Experience in selecting, negotiating with, and managing relationships with external HR service providers.
Demonstrated expertise in U.S. immigration laws, visa types, and processes.
Proven experience developing and implementing HR compliance programs and policies.
Extensive experience in HR operations (SuccessFactors experience a plus).
Strong analytical skills with the ability to interpret complex data, identify trends, and drive data-driven decisions.
Exceptional communication (written and verbal), interpersonal, and presentation skills.
Demonstrated ability to lead, influence, and collaborate effectively with diverse stakeholders at all levels.
High degree of integrity, discretion, and ability to handle highly confidential information.
Ability to manage multiple priorities in a fast-paced, dynamic retail environment.

Responsibilities

Develop, implement, and maintain robust HR compliance programs, policies, and procedures in alignment with all federal, state, and local employment laws and regulations.
Proactively monitor changes in employment law and regulations, assessing their impact on Sephora's HR practices and recommending necessary adjustments.
Conduct HR audits (e.g., I-9, policy adherence) to identify compliance gaps and recommend corrective actions.
Partner with Legal and Employee Relations on internal HR-related investigations on an as needed basis.
Develop and deliver compliance training programs for HR teams, managers, and employees.
Partner with Legal in ensuring data privacy and security of employee information, and adherence to relevant regulations (e.g., CCPA).
Manage and ensure I-9 compliance and e-Verify processes.
Oversee the effective management of HR vendors and contracts (e.g., compliance course provider, I9 Vendor etc.
Provide expert guidance and consultation to HR Business Partners, legal counsel, and business leaders on complex HR compliance, and operational matters.
Collaborate with other HR functional leaders (Talent Acquisition, Total Rewards, Talent Management) to ensure cohesive HR Operations strategies and seamless execution.
Direct a team of 5 FTEs, fostering their development and ensuring effective management of this area.
Drive a culture of accountability, continuous improvement, and customer service within the HR operations function.
Contribute to strategic HR initiatives and projects, bringing an operational and compliance lens.