Director Housekeeping

DOLPHIN HOTEL MANAGEMENT•Stamford, CT

3d•$85,000 - $95,000•Onsite

About The Position

At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise. As Director Housekeeping you would be responsible for performing the following tasks to the highest standards of Stamford Marriott Hotel & Spa. Ensure compliance with hotel brand standards, maintaining Housekeeping department standards covering all guestrooms of the hotel, public areas, all restrooms and food & beverage restaurant, hotel lobby, Marriott Club and hotel entrance area in accordance with the local and company health, sanitation and safety standards. Lead, direct, and administer Housekeeping and Laundry operation 7 days of the week, use of Marriott operating system for room cleanliness, budgeting and forecasting, inventory control, implementation and enforcement of standard operating procedures. Monitor and develop associate performance providing supervision and professional development, conducting performance evaluation and delivering recognition and rewards where applicable. Follow safety and security guidelines to ensure safe work practices to protect health and wellbeing of all associates. Monitors daily time and attendance of associates to prevent any mistakes with payroll and work schedule as per business demands. Train new room attendants as per standards and provide follow-up training as necessary. Participate in interviewing and hiring team members with appropriate skills. Responsible for effective ordering of all guest supplies, cleaning supplies, bed linen, towels and hotel linen requirements. Responsible for monthly Inventory of all Housekeeping and Laundry items. · Responsible for Marriott hotels MI Health Check related to overall guestroom cleanliness and total guest experience. · Reports any unsafe work conditions, room and public area maintenance issue to Director of Engineering. · Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates. Ensure correct labeling hazardous supplies in accordance with federal state and local regulations. · Effectively communicate with Housekeeping associates, hotel departments to ensure timely response and completion of guest needs and associate needs. · Ensure that the room inspection program is consistently maintained and rooms released for guest occupancy with no defects. Performs any other duties requested by the hotel management.

Requirements

High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
Minimum of 4-5 years of experience in housekeeping management role in a hotel or resort setting.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Proficient in using housekeeping management software and basic computer applications.
Knowledge of cleaning techniques, safety standards, and sanitation regulations.
Strong communication and interpersonal skills.
Ability to work flexible hours, including weekends and holidays.

Responsibilities

Ensure compliance with hotel brand standards, maintaining Housekeeping department standards covering all guestrooms of the hotel, public areas, all restrooms and food & beverage restaurant, hotel lobby, Marriott Club and hotel entrance area in accordance with the local and company health, sanitation and safety standards.
Lead, direct, and administer Housekeeping and Laundry operation 7 days of the week, use of Marriott operating system for room cleanliness, budgeting and forecasting, inventory control, implementation and enforcement of standard operating procedures.
Monitor and develop associate performance providing supervision and professional development, conducting performance evaluation and delivering recognition and rewards where applicable.
Follow safety and security guidelines to ensure safe work practices to protect health and wellbeing of all associates.
Monitors daily time and attendance of associates to prevent any mistakes with payroll and work schedule as per business demands.
Train new room attendants as per standards and provide follow-up training as necessary. Participate in interviewing and hiring team members with appropriate skills.
Responsible for effective ordering of all guest supplies, cleaning supplies, bed linen, towels and hotel linen requirements.
Responsible for monthly Inventory of all Housekeeping and Laundry items.
Responsible for Marriott hotels MI Health Check related to overall guestroom cleanliness and total guest experience.
Reports any unsafe work conditions, room and public area maintenance issue to Director of Engineering.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates. Ensure correct labeling hazardous supplies in accordance with federal state and local regulations.
Effectively communicate with Housekeeping associates, hotel departments to ensure timely response and completion of guest needs and associate needs.
Ensure that the room inspection program is consistently maintained and rooms released for guest occupancy with no defects.
Performs any other duties requested by the hotel management.