Director, Hospitality Contract Fulfillment & Billing Global Process Owner

Amadeus • Orlando, FL

2d

About The Position

Summary of the role: This position is the Global Process Owner of the Contract Fulfilment & Billing processes for Hospitality, acting as entry point and linkage between Finance, Sales Account Management, Financial Service Center (FSC) and other Amadeus Business Units. This role leads all aspects of the Hospitality Billing and its associated processes and connections with other areas of the SLTC process. This individual is responsible for designing, implementing and enforcing policies and procedures, as well as streamlining effective billing processes across the legal entities. In this role you’ll: Strategy and direction: Own the End-to-End process, ensuring regular evolution according to best practices, internal/external needs and business priorities Coordination and decision-making role with other Finance and non-Finance related processes / strategic initiatives concerning Contract Fulfilment & Billing Protection of its global & unique nature Act as the senior process domain expert, providing strategic direction and communicating as needed with the user’s community. Participate in the validation and approval process for process related KPIs and SLAs together with the Finance Directors and relevant stakeholders where applicable. Support the Finance strategy and operational excellence by participating in strategic decisions regarding the scope of activities, outsourcing of tasks, system evolution and identification of improvement / simplification opportunities Evolution & performance: Monitor the process application in Amadeus companies and its efficiency through regular KPIs and SLAs, and follow up the benefits realization, aligning the processes with the strategic objectives. Monitor adherence of operations both to Template & Support processes Follow-up and maintain the Bluebooks updated, as well as any other relevant process related and functional documentation. Make sure that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/share points. Responsible to validate and maintain all subprocess documentation updated. Ensure that any changes in processes are reflected in the necessary documentation including the communication to the Operations teams. Manage dependencies of documents with other subprocesses of the E2E process or other E2E processes. Arbitrate over improvement opportunities identified by the Operations teams that affect the processes acting as a center of the Demand management process and taking them to the Design Authority as arbitration body. Once these improvement opportunities are validated, participate in the implementation to ensure alignment and quality. Ensure roll-in of Template enhancements is communicated worldwide timely to all the impacted stakeholders. Relationships & governance: Serve as the entry point for the Business, especially with regards to queries, renegotiations or new contractual conditions for strategic customers impacting Contract Fulfilment & Billing. Oversee and approve all deal desk / BID no BID / Non-Standard billing request & Product enhancement requests Serve as the point of contact between the Application Owners (AOs) and/or the Design Authorities Take an active part in the GPO community knowledge sharing and participate in external technical/functional groups to remain up to date with best practices. Maintain a close relation with AOs to remain updated with systems’ evolution and ensure testing processes are carried out. Member of the post-migration Design Authority committee that governs/ arbitrates the overall Finance processes evolution and related resources / costs. Member of the monthly Operations team performance reporting meeting (if applicable)

Requirements

• University Degree in Business Administration, Accounting, Finance or Economics and/or equivalent work experience
• 10 years’ work experience in a revenue management/billing-related position in a multinational company
• Previous experience in interacting with Sales Management in the Region
• Previous experience in team management
• Previous experience in leading process improvement and documentation.
• Advanced knowledge of Order to Cash processes
• Excellent communication skills both verbal and written
• Experience in influencing and people coordination capabilities
• Strategic thinking capabilities and business acumen skills
• Advanced skills in Microsoft Office Suite to include: (V look-up & Pivot Tables)
• Ability to Travel 10% within the Americas region
• Locations can be Portsmouth, Chicago, Dallas or Orlando. Portsmouth and Chicago are preferred.

Responsibilities

• Own the End-to-End process, ensuring regular evolution according to best practices, internal/external needs and business priorities
• Coordination and decision-making role with other Finance and non-Finance related processes / strategic initiatives concerning Contract Fulfilment & Billing
• Protection of its global & unique nature
• Act as the senior process domain expert, providing strategic direction and communicating as needed with the user’s community.
• Participate in the validation and approval process for process related KPIs and SLAs together with the Finance Directors and relevant stakeholders where applicable.
• Support the Finance strategy and operational excellence by participating in strategic decisions regarding the scope of activities, outsourcing of tasks, system evolution and identification of improvement / simplification opportunities
• Monitor the process application in Amadeus companies and its efficiency through regular KPIs and SLAs, and follow up the benefits realization, aligning the processes with the strategic objectives.
• Monitor adherence of operations both to Template & Support processes
• Follow-up and maintain the Bluebooks updated, as well as any other relevant process related and functional documentation.
• Make sure that necessary materials for training regarding global processes is provided to users and available in the corresponding folders/share points.
• Responsible to validate and maintain all subprocess documentation updated.
• Ensure that any changes in processes are reflected in the necessary documentation including the communication to the Operations teams.
• Manage dependencies of documents with other subprocesses of the E2E process or other E2E processes.
• Arbitrate over improvement opportunities identified by the Operations teams that affect the processes acting as a center of the Demand management process and taking them to the Design Authority as arbitration body.
• Once these improvement opportunities are validated, participate in the implementation to ensure alignment and quality.
• Ensure roll-in of Template enhancements is communicated worldwide timely to all the impacted stakeholders.
• Serve as the entry point for the Business, especially with regards to queries, renegotiations or new contractual conditions for strategic customers impacting Contract Fulfilment & Billing.
• Oversee and approve all deal desk / BID no BID / Non-Standard billing request & Product enhancement requests
• Serve as the point of contact between the Application Owners (AOs) and/or the Design Authorities
• Take an active part in the GPO community knowledge sharing and participate in external technical/functional groups to remain up to date with best practices.
• Maintain a close relation with AOs to remain updated with systems’ evolution and ensure testing processes are carried out.
• Member of the post-migration Design Authority committee that governs/ arbitrates the overall Finance processes evolution and related resources / costs.
• Member of the monthly Operations team performance reporting meeting (if applicable)

Benefits

• The opportunity to work for one of the world’s top leading travel tech companies; a company that originated in technology innovation and sees the world with a technology-first perspective
• Skills development and opportunities to try new ideas
• A global diverse work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees