Director, Healthcare Operations (Logistics)

The Hilldrup Companies

About The Position

The Director of Healthcare Operations will focus efforts on managing the operational aspects of the healthcare business within Hilldrup. This person will be judged on the overall success of these projects, which is to include customer satisfaction and profitability. This person will oversee operations, pricing, scope of work, client presentations and setting up the appropriate team to manage this business. This role ensures that all projects are properly scoped, contracted, priced, delivered on time, within scope and budget, while achieving the highest levels of customer satisfaction, compliance and service excellence. This position will collaborate cross functionally to develop, manage and continuously improve healthcare-specific processes and deliverables.

Requirements

Previous pricing and project management positions in the healthcare industry.
Ability to inspire and lead a team through good and bad business times.
Great analytical, critical thinking and problem-solving abilities.
Adaptable and capable of working in fast-paced environments.
Self-motivated and comfortable with autonomous work.
Excellent written and verbal communication skills.
Outstanding financial and business acumen.
Ability to effectively develop and maintain working relationships with internal and external stakeholders.
Exceptional organizational abilities and strong attention to detail.
Adept regarding the use of technology.
Commitment to the highest ethical practices.

Responsibilities

Hire and manage team necessary for this business line to function properly
Oversee pricing function for all healthcare and laboratory opportunities, and work with the Hilldrup Pricing Desk as needed to develop accurate, competitive, and profitable estimates
Accountable for operational success and profitability of each project
Work closely with the Hilldrup Response Team as needed on proposal responses
Perform contract reviews with legal and ensure timely, and legally compliant responses
Work with account and project managers to set up systems and processes that ensure maximum client retention, customer satisfaction, and budget discipline
Review vendor network and continuously look for best in industry companies to partner with
Build operational guidelines, expectations, and key metrics for projects
Assist with development, documentation, communication, training and support team on processes, procedures, and operational & administrative expectations
Create clear and well-structured business requirements and documentation
Think strategically about ways to grow the business, whether that is through new service offerings or acquisitions
Performs other duties as assigned