Director, Health Market Partner Experience & Enablement

MacroHealth•Kirkland, WA

13h•$155,000 - $165,000

About The Position

This role is responsible for ensuring Pharmacy Health Market Partners (HMPs) are successfully onboarded, enabled, and adopted within the MacroHealth Marketplace. As the owner of the post-contract partner lifecycle, you will translate partner capabilities into clear, sellable, and operationally ready solutions that can be confidently brought to market by MacroHealth's buy-side sales teams. You will build trusted, strategic relationships with pharmacy partners — positioning MacroHealth as a go-to resource for market intelligence and ecosystem development — while working cross-functionally to ensure partners are ready, positioned correctly, and set up for successful delivery. This role does not carry direct sales quota but is accountable for partner readiness, adoption, partner-defined outcomes, and execution quality.

Requirements

8-12+ years in healthcare, partner management, or marketplace roles
Experience in pharmacy, PBM, or healthcare technology preferred
Proven ability to manage complex partner relationships and onboarding
Experience working cross-functionally across Product, Ops, and Sales
Partner enablement and lifecycle management
Translating complex solutions into clear, sellable offerings
Strategic relationship management and channel advocacy
Market intelligence synthesis and organizational knowledge transfer
Strong judgment in evolving, ambiguous environments
Cross-functional collaboration and execution
Working knowledge of clinical workflows, pharmacy operations, or PBM dynamics

Responsibilities

Partner Enablement & Activation
Own onboarding, readiness, and activation of Pharmacy partners
Define what is market-ready vs. in development
Align partners to marketplace expectations and standards
Define the data flow required between partners and MacroHealth
Document and standardize the implementation process for each HMP, working closely with Product and Activation teams for efficient onboarding
Partner Experience & Relationship Management
Serve as primary relationship owner post-contract
Treat partners as valuable sales channels — build trust so they feel confident recommending MacroHealth solutions and actively advocating for the platform
Position MacroHealth as a trusted advisor on market strategy, providing partners with insights and perspective that reinforce our commitment to improving the ecosystem
Schedule regular business reviews and structured touchpoints to understand how partners are adapting to market changes and to share relevant intelligence
Maintain an ongoing, objective feedback loop with partners to assess platform performance from their perspective — not just MacroHealth's
Drive partner engagement, satisfaction, and long-term success
Identify risks and opportunities across partner relationships
Market Intelligence & Organizational Learning
Collaborate with partners to learn about new capabilities, business practices, and market developments — documenting these learnings for broader organizational benefit
Track and synthesize pharmacy market changes (e.g., drug reclassification, PBM structure shifts, biosimilar adoption) as surfaced through partner relationships
Foster cross-functional awareness so the MacroHealth organization understands partner capabilities, market positioning, and the value each partner brings
Partner Co-Development & Product Feedback
Ensure partners are committed and actively involved in product development, including:
Providing feedback on marketplace best practices and operational standards
Sharing preferences for evaluation methods and performance measurement
Collaborating on file sharing processes and data exchange design
Suggesting ways to improve the ecosystem and simplify their experience
Collaborate with the Portal team to enhance the partner portal and support seamless partner engagement
Solution Readiness & Positioning
Translate partner capabilities into clear, sellable offerings
Define use cases, constraints, and appropriate buyer fit
Ensure solutions are implementation-ready and not overpromised
Cross-Functional Execution
Partner with Product, Pharmacy Marketplace, Operations, and Sales
Align on readiness, integration, and launch planning
Provide structured feedback to improve marketplace and partner quality
Maintain internal resources and document programmatic nuances for each partner
Serve as the escalation point for systematic partner issues, ensuring Account Management has a clear and reliable path for resolution
Ongoing performance monitoring to ensure platform alignment
Go-To-Market Support
Enable buy-side sales teams with clear partner positioning and expectation setting
Support complex opportunities requiring deep partner context