Director, Website Experience and Enablement

DaVita Kidney Care • Denver, CO

7d • $129,000 - $205,000

About The Position

Lead the transformation of DaVita’s digital platforms into a credible, scalable engine for the business. This role owns the strategy, design, and operational enablement of the digital experience—ensuring web and digital platforms are modern, trusted, high-performing, and future-proofed for the age of AI.

Requirements

• Bachelor’s degree required; Master’s degree in Design, HCI, Business, or related field preferred.
• 10+ years of experience in user experience design, digital product management, or digital strategy.
• Strong portfolio or track record of leading large-scale digital platform transformations.
• Experience managing cross-functional teams across UX/UI, development, and operations.

Responsibilities

• Platform Transformation: Lead the strategic transformation of the website from a content encyclopedia into an integrated platform that supports B2C and B2B education, engagement, reputation management, and tangible business outcomes.
• Strategy & Design Ownership: Own the end-to-end strategy, UX/UI design, and operational enablement for DaVita’s digital experiences to ensure they are best-in-class.
• Operational Rigor & Scale: Establish the necessary rigor, processes, and governance required to scale digital platforms responsibly and efficiently.
• Performance & Quality: Oversee platform performance, including QA, bug tracking, and rapid response protocols to ensure a high-performing, trusted user experience.
• Analytics & Optimization: Monitor and optimize against key metrics, including analytics, funnel fallout, and user engagement, to continuously improve the digital journey.
• Innovation & Technology: Lead the implementation of modern web technologies and AI capabilities to future-proof the digital experience.
• Lead & Develop Team: Lead and develop a high-performing team

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director