Director, Health Care Program Management

Fidelity • Merrimack, NH

4d • Hybrid

About The Position

Health & Welfare – Health Care Program Manager The Health & Welfare Health Care Program Manager will utilize their project and program management, consulting, analysis, and domain skills to provide the best outcomes for our client, their participants, and Fidelity. The Health & Welfare Health Care Program Management is a key member of the Health & Welfare (HW) Implementations and Platform Migrations team that services Fidelity clients. The role provides for the ability to work in a growing Health & Welfare offering, access to scalable technology while continually enhancing your knowledge of the Health & Welfare benefits administration landscape. Fidelity’s healthcare administrative services are backed by the service, trust, and experience that have helped Fidelity become America's Retirement Leader. With over 20 years of experience in Health & Welfare administration, we are utilizing our experience to bring health and wealth together to drive better outcomes for our clients. In this role, you will be uniquely positioned to deliver the service to achieve those goals.

Requirements

• Bachelor’s degree or equivalent years of industry experience
• 5-8 years of Health and Welfare benefits service experience
• 5+ years of professional experience (and demonstrated competence, depth, and breadth)
• Prior H&W client implementation and\or platform migration experience
• Prior program management experience
• Ability to independently manage one’s own workload
• Regulatory and legislative knowledge in aligned service area
• Understanding of benefits administration systems
• Demonstrates excellent communication skills (written and verbal)
• Ability to conduct detailed analysis and document findings
• Procedure execution and process improvement
• Quality-first mindset

Nice To Haves

• Experience in Agile preferred, but not required
• Ability to leverage online workflow tracking tools, including Monday.com and JIRA is a plus
• Proficient with Microsoft Office applications

Responsibilities

• Develop project plan to facilitate migration from one administrative platform to another
• Adhere to project and program management standards
• Supporting all project roles
• Interface and integrate with Product Roadmap liaisons to promote system and tool updates
• Ability to leverage online workflow tracking tools, including Monday.com and JIRA is a plus
• Design and implement project strategy including risk tracking, status tracking, milestones and deliverables
• Partnering with the Director Client Consultant and all other work-stream leads to meet project deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees