Director Guest Services

Hilton Grand Vacations • Las Vegas, NV

57d

About The Position

Join the team at Hilton Grand Vacations Flamingo Property as Director of Guest Services and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Our resort is located in the center of the Las Vegas strip, within the 15-acre Flamingo resort campus, offering easy access to local casinos, restaurants, and attractions. This is your chance to be a part of a dynamic and thriving environment where you can learn and grow in your career.

As the Director of Guest Services, your role is crucial for driving the success of our resort. You will be a hands-on leader responsible for completing your duties in alignment with our service culture. To ensure that our operations are conducted efficiently and effectively, it is essential that you possess the necessary expertise and professionalism. By doing so, you will help us maintain our position as a customer-focused organization and contribute to our continued growth.

Here's why you will love it here:

Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
Benefit from a company culture that values work-life balance and family-friend
Comprehensive 401(k) program with company match contributions to help secure your financial future.
Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Requirements

• High School Diploma
• Minimum 5 years of Managerial experience
• Minimum of seven years of direct front desk or front office operations experience in a hospitality environment. With Proven experience in a supervisory role within the department.
• Prior cash handling and computer experience required.
• Previous experience in a high volume hotel setting
• Previous experience in a large property
• First Aid/ AED and CPR certification
• Tam Card/ Alcohol awareness training

Nice To Haves

• Bachelor's Degree
• Prior management experience
• Timeshare industry experience
• Food & Beverage experience

Responsibilities

• Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction.
• Oversee the day-to-day operations of the Guest Services department, including the Market Place, to ensuring the highest level of service and guest satisfaction.
• Develop and implement strategies to enhance the guest experience and exceed expectations.
• Lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment.
• Build and maintain strong relationships with important individuals to ensure smooth coordination of guest services.
• Continuously assess and enhance operational efficiencies to enhance guest satisfaction and departmental performance.
• Develop and manage departmental budgets, ensuring financial targets are met.
• Stay informed about current industry trends and successful strategies to foster innovation and maintain a competitive edge.
• Monitors payroll hours and reports.
• Attends management meetings and conducts departmental meetings.
• Represent resort on the Front Office Cluster meetings as well as the global calls set by HGV.
• Assists with owner and guest activities and recreation as required by management.
• Assist in monthly inventory at the Market Place.
• Coordinate with vendors to maintain food quality, monitor weekly ordering and timely deliveries.
• Demonstrate knowledge of production, including food preparation, handling, and sanitation procedures.
• Inspect food preparation, cleanliness, and handling practices to ensure employees comply with SNHD standards.
• May be required to do other duties and special projects as assigned by the Resort General manager.

Benefits

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees