EverCommerce - Director, Global Workforce Management Office (GWMO)
About The Position
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/ Position Overview The Director, Global Workforce Management Office (GWMO) is responsible for leading and scaling EverCommerce’s enterprise-wide strategy for outsourced and contingent labor. This senior leadership role will define the governance framework, operating model, vendor strategy, and financial oversight necessary to drive operational excellence and cost efficiency across the business. The Director will partner closely with executive leadership and cross-functional stakeholders to ensure outsourced workforce solutions align with enterprise objectives and deliver measurable business impact.
Requirements
- 10+ years of progressive leadership experience in workforce strategy, outsourcing, operations, or related fields within a global, matrixed organization.
- 7+ years leading large-scale outsourcing or workforce transformation initiatives from strategy through implementation and optimization.
- Significant experience negotiating and managing enterprise-level vendor relationships.
- Demonstrated success influencing senior executives and leading cross-functional initiatives across global teams.
- Experience building new functions or operating models in high-growth or evolving environments.
- Strategic thinking with strong business and financial acumen.
- Executive-level communication, stakeholder management, and negotiation skills.
- Advanced project and program management capabilities.
- Strong analytical, operational, and problem-solving skills.
- Ability to lead through ambiguity and drive alignment in complex environments.
- Enterprise mindset with the ability to balance strategic vision and operational execution.
- Collaborative, influential leader who builds trust across diverse teams.
- Results-oriented with a focus on measurable outcomes and accountability.
- Comfortable operating in dynamic, rapidly evolving environments.
- Willingness and ability to travel nationally and internationally as required.
Responsibilities
- Lead the Global Workforce Management Office (GWMO) as a centralized, enterprise-wide function.
- Own the GWMO governance framework, policies, and scalable operating model.
- Execute the enterprise outsourcing and contingent labor strategy aligned to corporate objectives.
- Oversee the full outsourced labor lifecycle, including workforce planning, vendor selection, contract negotiation, onboarding, transition, steady-state management, and optimization.
- Serve as executive sponsor for key BPO and outsourcing partnerships, ensuring performance, accountability, and continuous improvement.
- Partner with Business Unit and Functional leaders (Product Engineering, Customer Support, Finance & Accounting, and G&A teams) to design scalable, cost-effective workforce models.
- Establish performance management standards, including SLA/KPI governance, reporting cadences, and executive-level business reviews.
- Lead financial planning, budgeting, forecasting, and cost management for outsourced and contingent labor programs.
- Drive enterprise change management and communication strategies to support adoption and successful program execution.
- Identify opportunities for innovation, automation, analytics and process improvement within outsourced workforce models.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
501-1,000 employees
