Director, Global Sales Tools Product Manager

Visa•Austin, TX

4h•Hybrid

About The Position

We are seeking an experienced Global CRM Product Manager to own the end-to-end seller experience across our seller experience and customer journey. This role will lead strategy, roadmap development, and execution for our Quoting and Contract management flows and supporting tools, ensuring seamless, scalable, and efficient workflows for Sales and client facing teams. The ideal candidate combines strong product management discipline with hands-on experience designing and improving CRM-based revenue workflows. You will partner closely with cross-functional stakeholders to define business requirements, streamline quoting and deal lifecycle processes, and deliver exceptional user experience through our technology and data solutions for internal sales and client facing teams.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Education: Bachelor’s degree in Business, Technology, or related field; MBA or equivalent preferred.
8+ years in Product Management, CRM Product Ownership, RevOps, or similar roles.
Hands-on experience with CPQ, quoting tools, or order/contract management systems.
Strong understanding of CRM platforms (e.g., MS Dynamics).
Ability to break down complex business requirements into clear technical specifications.
Strong communication, stakeholder management, and cross-functional leadership skills.
Experience supporting sales or revenue-facing workflows.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
MS Dynamics Quoting, Conga, Apttus, PROs, DealHub, or similar systems
SaaS subscription models, pricing strategies, and renewals
Background in B2B SaaS or high-growth environments.
Project management certification or agile methodology experience.

Responsibilities

Own and evolve the product vision, strategy, and roadmap for internal CRM capabilities including: CPQ and quoting workflows, Contract lifecycle management (CLM)
Translate business goals into clear product requirements, user stories, and prioritization frameworks
Identify gaps, bottlenecks, and scalability needs within the seller and deal-management lifecycle
Serve as the primary product owner in partnership with technology leader for CRM-integrated quoting and contract systems
Drive end-to-end workflow design for quote creation, configuration logic, pricing rules
Partner with regional and global business unit sales and sales ops teams, Deals, Finance, Legal teams to align on system design with business objectives
Facilitate requirement gathering, workshops, and feedback loops with sellers and customer-facing teams
Communicate roadmap updates and release details to leadership and end users
Convert business requirements into well-defined epics, user stories, and acceptance criteria
Collaborate with development, admin, or systems teams to deliver enhancements with high quality
Responsible for rollout planning, documentation, and training for new features or workflow changes
Advocate for a frictionless seller experience. Simplify workflows and reduce administrative overhead
Build user education materials and support cross-team enablement efforts.
Monitor usage data and feedback to continuously iterate on features and processes