Director, Global Sales Operations

Branch Metrics•New York, NY

15h•$190,000 - $220,000

About The Position

At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward. We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here. We’re searching for an innovative and seasoned Director, Global Sales Operations – this role is responsible for the strategic alignment and operational efficiency of a global sales organization. This position bridges the gap between high-level corporate strategy and regional execution by optimizing processes, technology, and data analytics to drive predictable revenue growth. What You'll Be Working On: Operational Excellence : Develop data-driven insights and recommendations on pipeline, segmentation and targeting strategies. Apply analytical rigor to determine ideal customer profiles and profitability. Lead sales performance reporting and forecasting. Analyze sales, channel, and top-of-funnel data to make recommendations to senior leadership on optimizing our go-to-market strategy for existing and new initiatives. Strategic Governance : Lead architect that is helping to further define and implement the global sales operations roadmap, establishing standardized frameworks for forecasting and pipeline management, while operating in direct alignment with our Regional Sales & CX Leadership Teams. Working in close partnership with our Business Operations Leadership Team to support the Quote-to-Cash lifecycle, identifying and eliminating friction in sales workflows to enhance velocity and scalability. Supporting a culture of continuous improvement that is engaged in ongoing testing to deliver the most relevant sales processes and strategies. Technology Leadership : Leading overall adoption of the sales tech stack, primarily Salesforce, Gong & Clay, and operating as the key partner for reporting to Finance, Sales, and Leadership, while testing emerging generative AI utilization to improve productivity. Performance Analytics : Steer and further evolve Monthly / Quarterly Business Reviews and global reporting dashboards to deliver actionable insights on revenue performance, sales cycle efficiency, and pipeline health. Support annual sales compensation planning with data, insight to inform appropriate performance measurements across sales teams. Develop, maintain, and track dashboards to support timely and informed decision-making. Ensure KPIs/metrics used to track the business are consistent across teams and align to broader business initiatives. Identify opportunities to improve sales effectiveness. Sales Planning : Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development, and annual global initiatives for territory planning, market expansion, quota setting, and incentive compensation design in collaboration with Finance, HR & Leadership. Serve as a key liaison between Sales, CX, Marketing, Operations, Product, and Finance teams to ensure go-to-market (GTM) readiness. Branch is at a rare and exciting inflection point. We’ve gone from high-growth startup to market leader, and we’re continuing to grow with purpose. Here’s why now is the time to join: People & Culture : People are our foundation. Our teams exemplify this, boasting exceptional talent density with individuals who are driven, collaborative, and humble, all sharing a commitment to delivering outstanding work. Top-Tier Customers & Global Scale : We work with the world’s fastest-growing and most iconic brands agnostic of vertical (think Walmart, Marriott, Adobe, Sephora, Chipotle, CVS Aetna, T-Mobile, Citi, NBC / Peacock), so your work has massive reach and visibility. Seasoned Leadership : Our executive team includes leaders who’ve taken multiple companies public or to successful acquisition. We're navigating growth with real experience, not guesswork. Momentum & High-Impact Stage : We're growing fast, but not bloated. We’re big enough to matter, but small enough for you to make a significant dent with meaningful ownership. Innovation : We're tackling new challenges - cross-platform experiences, privacy-safe attribution, and AI-driven personalization - giving you a chance to shape the next generation of customer growth. Profitability & Recognized Workplace : We’re committed to creating a sustainable, long-term business with a strong foundation, as well as a standout workplace (named as a Best Place to Work by Fortune, Inc., Forbes, and Comparably in 2024 and 2025). Essential Skills and Qualifications Experience : Typically requires 5-7 years of experience in Sales Operations or Revenue Operations in a leadership role partnering with global, distributed teams, preferably in SaaS and/or Martech industry. Education : A Bachelor’s degree in Business, Communications, Finance, or a technical field is standard; a Master’s degree (MBA) is often preferred for director-level roles. Technical Proficiency : Expert-level knowledge of Salesforce and Gong, additional software is a plus: Marketo, Clay, Demandbase, Looker and Staircase. Manage sales data integrity across all tools and platforms. SaaS Acumen : Deep understanding of B2B SaaS/subscription models, budgeting, and complex financial modeling for revenue forecasting. Strategic Mindset : Ability to translate complex datasets into actionable business recommendations and influence C-suite stakeholders. Join us at Branch - where business is strong, momentum is real, and the opportunity to grow your career is now. In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in New York City, NY is $190,000 - $220,000. Please note that this information is provided for those hired in New York City, NY only. Compensation for candidates outside of New York City, NY will be based on the candidate’s specific work location. Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above. The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter. Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer! A little bit about us: Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend. Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch. Candidate Privacy Information: For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy .

Requirements

Typically requires 5-7 years of experience in Sales Operations or Revenue Operations in a leadership role partnering with global, distributed teams, preferably in SaaS and/or Martech industry.
A Bachelor’s degree in Business, Communications, Finance, or a technical field is standard; a Master’s degree (MBA) is often preferred for director-level roles.
Expert-level knowledge of Salesforce and Gong, additional software is a plus: Marketo, Clay, Demandbase, Looker and Staircase. Manage sales data integrity across all tools and platforms.
Deep understanding of B2B SaaS/subscription models, budgeting, and complex financial modeling for revenue forecasting.
Ability to translate complex datasets into actionable business recommendations and influence C-suite stakeholders.

Responsibilities

Develop data-driven insights and recommendations on pipeline, segmentation and targeting strategies.
Apply analytical rigor to determine ideal customer profiles and profitability.
Lead sales performance reporting and forecasting.
Analyze sales, channel, and top-of-funnel data to make recommendations to senior leadership on optimizing our go-to-market strategy for existing and new initiatives.
Lead architect that is helping to further define and implement the global sales operations roadmap, establishing standardized frameworks for forecasting and pipeline management, while operating in direct alignment with our Regional Sales & CX Leadership Teams.
Working in close partnership with our Business Operations Leadership Team to support the Quote-to-Cash lifecycle, identifying and eliminating friction in sales workflows to enhance velocity and scalability.
Supporting a culture of continuous improvement that is engaged in ongoing testing to deliver the most relevant sales processes and strategies.
Leading overall adoption of the sales tech stack, primarily Salesforce, Gong & Clay, and operating as the key partner for reporting to Finance, Sales, and Leadership, while testing emerging generative AI utilization to improve productivity.
Steer and further evolve Monthly / Quarterly Business Reviews and global reporting dashboards to deliver actionable insights on revenue performance, sales cycle efficiency, and pipeline health.
Support annual sales compensation planning with data, insight to inform appropriate performance measurements across sales teams.
Develop, maintain, and track dashboards to support timely and informed decision-making.
Ensure KPIs/metrics used to track the business are consistent across teams and align to broader business initiatives.
Identify opportunities to improve sales effectiveness.
Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development, and annual global initiatives for territory planning, market expansion, quota setting, and incentive compensation design in collaboration with Finance, HR & Leadership.
Serve as a key liaison between Sales, CX, Marketing, Operations, Product, and Finance teams to ensure go-to-market (GTM) readiness.