Director, Global Product Communications

Visa•San Francisco, CA

19h•Hybrid

About The Position

The Director, Global Product Communications will help lead external communications for Visa’s products, platforms, and partner ecosystem, shaping how Visa tells its consumer and B2B product and innovation story. Reporting into the Senior Director of Global Product Communications, this role is responsible for translating complex product and technology innovation into clear, compelling narratives that resonate with consumer, developer, business and payments industry audiences. The ideal candidate brings deep experience in consumer product, B2B, and partner communications with knowledge of payments technology and AI, strong media instincts, a highly collaborative work style, and the ability to operate effectively in a global, matrixed organization. This role requires close day‑to‑day partnership with global and regional communications teams and business partners to ensure consistent storytelling while enabling regional flexibility, relevance, and executional excellence across markets.

Requirements

10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
8–12+ years of experience in communications, public relations, or journalism, with a strong focus on Consumer, B2B, product, technology, or partner communications.
Proven experience working with business, technology and fintech media.
Strong understanding of both earned media and social media as complementary storytelling channels.
Practical experience using AI powered tools to increase efficiency and effectiveness in day-to-day communications work.
Experience operating in a global, matrixed organization.
Excellent written and verbal communication skills, strong editorial judgment.
Ability to manage multiple priorities and stakeholders in a fast‑paced environment.

Nice To Haves

12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Agency and in‑house experience preferred.

Responsibilities

Support global external communications for Visa’s product, platform, and technology portfolio, in close partnership with Product, Technology, Strategy and Business teams.
Ability to lead global product launches end-to-end. Develop strategic, integrated communications plans, and manage the socialization, execution and measurement.
Monitor industry trends, competitor activity, and media narratives to inform strategy.
Identify proactive opportunities to connect product and partner news to broader industry trends, like AI and other emerging technologies, and Visa wide priorities to drive higher impact storytelling.
Build and maintain strong relationships with new and emerging media including top tier business, AI, technology, fintech, trade media, podcasts and substacks.
Support senior-level executive spokespeople with messaging, briefing materials, and media preparation.
Work cross functionally with Global Communications, Marketing, Legal, and Business partners to deliver aligned, high impact communications.
Manage agency partners including performance measurement and reporting.
Ensure all communications meet brand, legal, and reputational standards.