Director, Global Lab Operations & Lab Services

Hewlett Packard Enterprise • Fort Collins, CO

1d • Onsite

About The Position

Director, Global Lab Operations & Lab Services The Director, Global Lab Operations & Lab Services leads the strategic direction and hands‑on management of global 24×7 engineering lab environments. This role owns Global Lab Operations (infrastructure, monitoring, lifecycle, compliance, SLAs) and Lab Services (dev/test/demo/POC environments, network, cybersecurity, lab design) and drives the global rollout of Lab‑as‑a‑Service (LaaS). The position requires direct involvement in infrastructure setup, equipment deployment, virtualization management, inventory allocation, procurement, capacity balancing, cost optimization, and a comprehensive global Business Continuity & Resilience program.

Requirements

• 15+ years of progressive management experience leading lab operations for Hybrid Cloud, Virtualization, Storage, Networking, and Compute based environments
• Proven leader of large, distributed 24×7 technical operations with strong hands‑on experience in lab/infrastructure management.
• Deep technical knowledge of virtualization, software‑defined compute/storage/network, monitoring, asset lifecycle, and automation/orchestration tools.
• Strong program and vendor management skills; experienced in procurement cycles, BOMs, and global inventory allocation.
• Demonstrated success leading large-scale digital transformation and change management initiatives in global technical or engineering operations, including experience with change readiness assessments, communication planning, stakeholder management, delivery and successful implementation of consolidation, standardization, and adoption of new operating models (LaaS).
• Excellent communicator and influencer with ability to brief executives and collaborate across global technical and business teams.
• Data‑driven with experience defining KPIs, dashboards, and metrics to optimize capacity, cost, and service delivery.
• Accountability
• Action Planning
• Active Learning
• Active Listening
• Agile Methodology
• Agile Scrum Development
• Analytical Thinking
• Bias
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Data Analysis Management
• Data Collection Management (Inactive)
• Data Controls
• Design
• Design Thinking
• Empathy
• Follow-Through
• Group Problem Solving
• Growth Mindset
• Intellectual Curiosity (Inactive)
• Long Term Planning
• Managing Ambiguity

Responsibilities

• Provide strategic direction and day‑to‑day operational leadership for multi‑region, 24×7 lab environments; balance long‑term transformation with hands‑on execution and escalation management.
• Standardize and align regional labs to a unified global operating model, tooling, virtualization platforms, and processes.
• Own setup, deployment, configuration, teardown, monitoring, incident response, and SLA/KPI governance for physical and virtual lab infrastructure.
• Lead virtualization and software‑defined infrastructure strategy, lifecycle management, automation/orchestration, and VM/network pool optimization.
• Manage global inventory allocation, forecasting, procurement support, BOM reviews, and lifecycle activities to maximize utilization and reduce duplication/cost.
• Build and operate global Lab Services: development/test/validation/demo environments, design for new product introductions, and close partnership with engineering teams to translate program needs into lab capabilities.
• Drive global LaaS implementation: self‑service provisioning, automation, catalog and workflow design, and integration with monitoring and inventory systems.
• Manage third‑party vendors for operational augmentation, tooling, deployment, and capacity services; hold vendors accountable for execution.
• Maintain global business continuity, redundancy, failover, and incident recovery plans; report on resilience and readiness metrics to executives.
• Define and maintain KPIs and dashboards for uptime, SLA attainment, utilization, cost savings, and LaaS adoption; use analytics to drive continuous improvement.
• Lead global change management and digital transformation efforts for lab operations, including development of change plans, stakeholder engagement, communication strategies, and programs to maximize adoption of new operating models, tools, and processes across regions.
• Communicate regularly with stakeholders across engineering, R&D, finance, facilities, security and executive leadership on capacity, tradeoffs, and risk.

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed