Global Technical Services Director

JLL•Mountain View, CA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Global Senior Director, Technical Services (GSDTS) The Global Senior Director, Technical Services is responsible for managing the high standard of building performance and operational services in Mechanical, Electrical, and Plumbing, Building Management Systems, and technical infrastructure elements required across the client’s portfolio. The role is directly focused on technical operations. Up-time, occupant comfort, sustainability, organizational effectiveness, business continuity, building equipment maintenance and life cycle asset management, and Environmental Health and Safety are all under the direction of the GSDTS. The GSDTS is expected to quickly assess the quality of the programs in place and build a world class organization supporting the client’s business. The GSDTS will familiarize themselves with the Client’s sustainability strategy to actively manage the energy and building performance to deliver optimized energy efficiencies and provide reporting that demonstrates compliance and achievements toward the client’s 2030 goals. The GSDTS must have experience in delivering engineering excellence through robust asset management and quality frameworks (applicable ISO standards) and be responsible for the development of engineering policies, strategies and implementation plans that meet the client’s rapidly shifting needs. Developing strong and long-lasting working relationships with team members, working across our FM, Project Management, Lab, and Support teams is critical. Establishing those same trusting, positive relationships with the client stakeholders is equally important. Such relationships can best be established through “getting stuff done”: developing clear implementation plans for operational initiatives and seeing them through to execution. Doing so, and operating an effective Technical Services organization, will enable the team to meet and exceed demanding Key Performance Indicators (KPIs). Achieving KPIs allows the team to achieve increased revenue and margin.

Requirements

Extensive mechanical, electrical BEMS and SMART buildings services knowledge
Proven ability to quickly assess a team’s capabilities, and develop an effective organization, that can self-perform work, and demonstrate continuous improvement.
Ensuring that buildings are being operated at optimum performance and energy is being closely managed and reported on
Maximize energy efficiency, create, and oversee the implementation of short and long-term projects and strategies that increase energy efficiency, reduce greenhouse gas emissions, and minimize unnecessary consumption
Develop and implement procedures, standards, and guides for building performance and operational excellence
Effectively manage the critical service provider relationships, their contract performance, driving operational improvements; ensuring work output is in line with contractual obligations
Meet daily with the Technical Services team to align and review performance, setting priorities for the day, focused on KPIs and quality work.
Manage to budget: ensuring staffing and contracts fit within our budget envelope, and seek ways to improve customer service and reduce expenditure
Identify and capture operational data to improve the effectiveness and efficiency of service value, performance, and excellence
Lead by example to represent the brand values of teamwork, ethics, and excellent to deliver set objectives
Play a lead role in ensuring safety and sustainability are at the heart of Technical Services vision by way of social and corporate responsibility activities.
Be comfortable with statutory compliance, health and safety risk management and any sustainability requirements
Professionally registered (IEng or CEng) or working towards this
Degree in Building Service Engineering or relevant engineering subject
Equivalent minimum 10 years’ experience at technical engineering leadership level.
OSHA certified
Proven track record of technical problem solving
Ability to communicate technical subject to non-technical customers and team members
Ability to produce technical reports.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Direct and manage the energy and sustainability teams by maximizing the capability of existing technology and systems and use of SMART building systems, platforms, and data to ensure that Client’s assets are being operated at optimum performance and energy is being closely managed and reported on.
Act as the lead point of contact (LPOC) for all internal service delivery teams.
Coordinate all transactional activities whilst continually developing and maintaining exceptional relationships with all key stakeholders.
Assist in collating, measuring, and analyzing building data required to maintain compliance with building related rules and regulations.
Provide technical advice to support the client’s business.
Play a key role in providing the client with industry expertise, best practices, and guidance based on your strong knowledge and experience within the industry.
Work collaboratively with other engineers in the business unit to continuously improve your technical knowledge and competencies.
Excellent report writing and communications skills are required.
The ability to liaise professionally with clients and colleagues is essential.
Heating systems
Cooling systems
HV systems
LV systems
Lighting systems
Power distribution systems
Ventilation systems
Control systems
Domestic Water systems
Fire systems
Air conditioning systems
Water Hygiene of Closed and Domestic Systems
Building Management Systems
Energy Management Systems
IoT and SMART applications
Compliance – Statutory / Regulatory / Codes / Building Regulations and internal JLL compliance requirements including JCAP