Director, Global Dining Experience (Cardholder Services)

Mastercard•Purchase, NY

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Global Dining Experience (Cardholder Services) Director, Global Dining Experience Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences. In this role, you will lead the development, optimization and delivery of Dining benefits, including the new Mastercard Collection dining benefits. You will have the opportunity to create the dining strategy for Mastercard, manage key partner relationships in the dining space, negotiate new opportunities and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the dining vertical.

Requirements

8+ years experience in product management, partnerships or related roles in the dining industry. Experience in payments and financial services preferred.
Proven track record of managing high-value partner relationships and delivering measurable business results
Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions
Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations
Ability to operate strategically while managing multiple complex initiatives in fast paced environments

Responsibilities

Dining Strategy & Development: align with relevant card product teams and deliver dining benefits that enhance customer value and align to global strategy
Revenue Growth: identify and execute opportunities that expand monetization of Dining benefits
Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs in the dining space
Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness
Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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