Director, Global Demand Capability Owner

Bristol Myers Squibb • Princeton, NJ

1d

About The Position

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. The Director, Global Demand Capability Owner (GCO) designs, manages, and improves cross-pillar capabilities enabling BMS Global Supply Chain (GSC) to deliver on its strategic goals. The GCO has accountability for the continuous advancement and improvement of a horizontal business capability within the Global Supply Chain. This individual will collaborate with various stakeholders, including GSC Pillar leadership and functional teams, IT, finance, and other GCOs, to ensure consistent execution and drive towards best-in-class maturity of the assigned capability. The GCO leverages digital tools and technologies to streamline processes, enhance data accuracy, and drive innovation.

Requirements

• B.S. or BA in supply chain, management, technical field (biotechnology, biology, chemistry, pharmacy, engineering or related disciplines) or data science; a Masters or MBA preferred.
• 12+ years of experience in Supply Chain Management specifically in Demand forecasting and planning.
• Broad and diverse experience in supply chain functions are highly desired.
• Proven success in implementing and optimizing Demand Forecasting and planning within the S&OP/S&OE frameworks, improving forecast accuracy and reducing bias.
• Proven track record of leading transformational projects with high performing teams with cross functional teams.
• Strong ability to navigate complex organizations, aligning and integrating cross-functional resources into cohesive teams in a highly matrixed environment.
• Demonstrated ability to identify and deploy innovative ideas that optimize processes and create value.
• Experience leading organizational change and adoption initiatives, including the design and execution of change management strategies to drive user engagement and sustainment.
• Financial management exposure, awareness, and acumen.
• Excellent communication, influencing, negotiation, and stakeholder management skills.
• Skilled in digital tools and systems using and deploying advanced planning tools (e.g. SAP IBP, Kinaxis, AERA, OMP, Power BI, Tableau).
• Understanding and exposure to current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA) and other regulatory requirements.

Nice To Haves

• Advanced certification in Supply Chain Management strongly preferred (e.g. APICS CSCP/ CPIM).
• Operational excellence experience (Green/Black belt or equivalent) preferred.
• Lean/ Six Sigma certification highly desired.
• Exposure and experience in Biotech / Pharmaceutical manufacturing processes, principles and practices.
• Lean Six Sigma experience is preferred.

Responsibilities

• The GCO is responsible for delivering new and improved capabilities across People, Process, Technology, and Data, for their assigned area of responsibility. These domains are equally important to developing and executing the overall strategy for continued excellence across GSC and BMS.
• Serves as the Conductor, aligning all sections of the Supply Chain to play together.
• Leads cross-pillar end-to-end process standardization and transformation, enabling pillar specific customization where required by business needs.
• Defines process improvement and capability evolution roadmap across people, process, technology and data.
• Use benchmarking and process KPI’s to define opportunities for capability improvement, bringing outside-in perspective to drive best-in-class capabilities.
• Provides leadership for large and complex capability programs, including matrix leadership of sub-programs, as applicable.
• Develop training content, key performance indicators (KPI’s) and change management to ensure user adoption and adherence to standard ways of working for deployment of new or uplifted capabilities.
• Provides dotted line leadership to capability leads supporting their area of responsibility, including providing coaching and guidance for successful execution and sustainment of capability enhancements.
• Manage relationships with key stakeholders both within & outside of GSC.
• Provides process expertise, as required, and ensures accuracy of accompanying business process models within their capability scope.
• Help organization transition through disruption at a faster pace and enable accelerated change management with digital evolution.
• Ensure compliance with regulatory requirements and company policies, maintaining robust governance and data integrity.
• Business Systems Owner.
• Drives the departments overarching digital strategy.
• Identifies and champions emerging technologies (e.g., AI, automation) that can create a competitive advantage and transform business models at an enterprise level.
• Understands the impact of functional decisions on key KPIs (e.g., cost per unit, inventory turnover, fulfillment rates, supplier lead times).
• Leads cross-functional projects on digital process redesign and capability building using platforms like SAP IBP, Kinaxis, AERA and cloud-based analytics.
• Models a growth mindset by continually learning and experimenting with digital innovations, fostering a digitally savvy team culture.
• Familiarity with AI and ML systems features including performance & expectation management, optimization, etc.
• Actively upskills on emerging digital technologies and analytics techniques, showing agility in adopting tools and machine learning.
• Comprehensive understanding of the entire value chain, including key business drivers, systems architecture and tool integration (ERP, APS, TMS, etc.). They should be able to balance cost, service, and risk strategically across the chain.
• The GCO leads transformation efforts, linking operations to finance and strategy. They utilize models, KPIs, data governance, and AI/ML for insight and action.
• Strong understanding of global supply chain processes, with experience in process optimization and standardization while leveraging digital solutions and technologies.
• Excellent interpersonal and communication skills are essential. Must be capable of driving discussions, resolving conflicts, and building consensus.
• The GCO integrates cross-functional resources into cohesive teams in a highly matrixed environment.
• Plays a leadership role that inspires and motivates others while fostering a culture of learning and continuous improvement.
• Strong analytical and critical thinking skills are crucial. They can identify and prioritize issues, conduct root cause analysis, and propose effective solutions.
• The GCO makes sound and timely decisions, balancing projects and benefits, and conducts process risk evaluations.
• The GCO must have a change mindset and be able to adapt to evolving business needs and priorities. They lead and manage change initiatives, ensuring stakeholder alignment and readiness.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.
• Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees