Director, Global Corrections & Removals- Capability & Strategy

Philips • Cambridge, MA

4d • Onsite

About The Position

The Director of Global C&R Capability & Strategy is responsible for developing and driving the Philips’ global strategy for identifying, managing, and resolving product deficiencies once products are in the market. This role ensures a consistent, compliant, and efficient approach to field actions and post-market correction activities across all regions.
Your role:
Develops the Global C&R management framework ensuring a standardized and compliant approach to support operations in completing field actions worldwide.
Defines escalation pathways, decision-making criteria, and cross-functional responsibilities for determining when events require a recall, field correction or advisory notice.
Responsible for Strategic/Functional team leadership, employee selection, performance management, career development, setting clear goals/KPI’s, open communication, and cultivating a positive/motivating work environment to foster engagement.
Ensures strong alignment across businesses, functions and regions, including risk management, regulatory affairs, and post-market surveillance systems.
Cultivates an inclusive and collaborative team culture that encourages innovation, accountability and continuous improvement.
Maintains up-to-date knowledge of all applicable regulations and monitors C&R execution to ensure full compliance with regulatory requirements across all C&R activities
Establishes, tracks, analyzes and reports C&R performance metrics, presenting insights and trends to executive leadership and relevant board committees
Drives organizational learning by ensuring lessons learned are captured and integrated into design controls, supplier management and post-market processes.
Effective implementation of strategic frameworks, maintaining regulatory and audit readiness, delivering actionable performance insights, fostering organizational learning and capability development, ensuring cross-functional and regional alignment, and demonstrating leadership that drives a culture of excellence.
Leads the Global C&R Committee, acting as a strategic liaison between Business Unit Representatives, Regions, Regulatory Affairs, Quality Systems, Product Safety Risk Management, Supply Chain & Service, Marketing and Customer Communications.
Leads and develops a regional team, ensuring coordinated regional alignment so actions in one geography are consistently assessed and mirrored in others.

Requirements

• You have a minimum of 10+ years of experience leading strategic initiatives within regulated medical device environments, with a focus on process improvement, capability building, and extensive experience in Post Market Surveillance, Corrections & Removals, Risk management, field actions etc.
• You have a minimum of 4+ years as a functional/strategic leader, including mentoring, training, succession planning, hiring, performance management, and technical/professional development of team members.
• You have proven knowledge and expertise in global medical device regulatory requirements (FDA, EU MDR, Health Canada, APAC, etc.), with a proven ability to translate these into practical strategies that enhance compliance and operational excellence.
• You have demonstrated the ability to design and implement global frameworks that improve efficiency, consistency, and scalability across businesses, functional and regional teams.
• You have strong collaborative and stakeholder-management skills, with a track record of aligning diverse groups and the ability and experience to collaborate effectively with teams across different time zones, cultures, and remote working environments.
• You demonstrate strong leadership in change management, with a proven ability to influence, empower and develop high-performing teams.
• You have a deep understanding of post-market regulatory requirements and risk management principles and can translate these into practical strategies that enhance compliance and operational excellence.
• You thrive in environments that require balancing strategic vision with hands-on execution, and you bring a mindset of continuous improvement and innovation.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Cambridge, MA.
• You’re willing to travel 25% globally to support strategic and key initiatives and leadership activities.

Nice To Haves

• Regulatory Affairs Certification is preferred.

Responsibilities

• Develops the Global C&R management framework ensuring a standardized and compliant approach to support operations in completing field actions worldwide.
• Defines escalation pathways, decision-making criteria, and cross-functional responsibilities for determining when events require a recall, field correction or advisory notice.
• Responsible for Strategic/Functional team leadership, employee selection, performance management, career development, setting clear goals/KPI’s, open communication, and cultivating a positive/motivating work environment to foster engagement.
• Ensures strong alignment across businesses, functions and regions, including risk management, regulatory affairs, and post-market surveillance systems.
• Cultivates an inclusive and collaborative team culture that encourages innovation, accountability and continuous improvement.
• Maintains up-to-date knowledge of all applicable regulations and monitors C&R execution to ensure full compliance with regulatory requirements across all C&R activities
• Establishes, tracks, analyzes and reports C&R performance metrics, presenting insights and trends to executive leadership and relevant board committees
• Drives organizational learning by ensuring lessons learned are captured and integrated into design controls, supplier management and post-market processes.
• Effective implementation of strategic frameworks, maintaining regulatory and audit readiness, delivering actionable performance insights, fostering organizational learning and capability development, ensuring cross-functional and regional alignment, and demonstrating leadership that drives a culture of excellence.
• Leads the Global C&R Committee, acting as a strategic liaison between Business Unit Representatives, Regions, Regulatory Affairs, Quality Systems, Product Safety Risk Management, Supply Chain & Service, Marketing and Customer Communications.
• Leads and develops a regional team, ensuring coordinated regional alignment so actions in one geography are consistently assessed and mirrored in others.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed