Director, Global C&R Capability & Strategy

Philips • Cambridge, MA

2d • Onsite

About The Position

The Director of Global C&R Capability & Strategy is responsible for developing and driving the Philips’ global strategy for identifying, managing, and resolving product deficiencies once products are in the market. This role ensures a consistent, compliant, and efficient approach to field actions and post-market correction activities across all regions.

Requirements

• You have a minimum of 10+ years of experience leading strategic initiatives within regulated medical device environments, with a focus on process improvement, capability building, and extensive experience in Post Market Surveillance, Corrections & Removals, Risk management, field actions etc.
• You have a minimum of 4+ years as a functional/strategic leader, including mentoring, training, succession planning, hiring, performance management, and technical/professional development of team members.
• You have proven knowledge and expertise in global medical device regulatory requirements (FDA, EU MDR, Health Canada, APAC, etc.), with a proven ability to translate these into practical strategies that enhance compliance and operational excellence.
• You have demonstrated the ability to design and implement global frameworks that improve efficiency, consistency, and scalability across businesses, functional and regional teams.
• You have strong collaborative and stakeholder-management skills, with a track record of aligning diverse groups and the ability and experience to collaborate effectively with teams across different time zones, cultures, and remote working environments.
• You demonstrate strong leadership in change management, with a proven ability to influence, empower and develop high-performing teams.
• You have a deep understanding of post-market regulatory requirements and risk management principles and can translate these into practical strategies that enhance compliance and operational excellence.
• You thrive in environments that require balancing strategic vision with hands-on execution, and you bring a mindset of continuous improvement and innovation.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• For this position, you must reside in or within commuting distance to Cambridge, MA.
• You’re willing to travel 25% globally to support strategic and key initiatives and leadership activities.

Nice To Haves

• Regulatory Affairs Certification is preferred.

Responsibilities

• Develops the Global C&R management framework ensuring a standardized and compliant approach to support operations in completing field actions worldwide.
• Defines escalation pathways, decision-making criteria, and cross-functional responsibilities for determining when events require a recall, field correction or advisory notice.
• Responsible for Strategic/Functional team leadership, employee selection, performance management, career development, setting clear goals/KPI’s, open communication, and cultivating a positive/motivating work environment to foster engagement.
• Ensures strong alignment across businesses, functions and regions, including risk management, regulatory affairs, and post-market surveillance systems.
• Cultivates an inclusive and collaborative team culture that encourages innovation, accountability and continuous improvement.
• Maintains up-to-date knowledge of all applicable regulations and monitors C&R execution to ensure full compliance with regulatory requirements across all C&R activities
• Establishes, tracks, analyzes and reports C&R performance metrics, presenting insights and trends to executive leadership and relevant board committees
• Drives organizational learning by ensuring lessons learned are captured and integrated into design controls, supplier management and post-market processes.
• Effective implementation of strategic frameworks, maintaining regulatory and audit readiness, delivering actionable performance insights, fostering organizational learning and capability development, ensuring cross-functional and regional alignment, and demonstrating leadership that drives a culture of excellence.
• Leads the Global C&R Committee, acting as a strategic liaison between Business Unit Representatives, Regions, Regulatory Affairs, Quality Systems, Product Safety Risk Management, Supply Chain & Service, Marketing and Customer Communications.
• Leads and develops a regional team, ensuring coordinated regional alignment so actions in one geography are consistently assessed and mirrored in others.

Benefits

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed