Director, Future Field Engagement Strategy – Capabilities

Novartis • Tampa, FL

4d • Remote

About The Position

The Director, Future Field Engagement Strategy – Capabilities shapes the next generation of field capabilities at Novartis, envisioning what it takes for our teams to succeed in evolving engagement models. This role defines a future‑ready capability framework – articulating the skills, mindsets, and behaviors that will enable the field organization to adapt, grow, and thrive over time. Through close cross‑functional partnership, the Director, Future Field Engagement Strategy – Capabilities aligns brand and commercial priorities and builds a clear capability roadmap that translates strategy into action. By focusing the organization on what to build, train, and prioritize – and why it matters – this role helps ensure our field teams are prepared for long‑term success in a rapidly changing healthcare landscape.

Requirements

• Bachelor’s degree required from 4-year college or university.
• 10+ years’ experience in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed teams. We also welcome candidates from other complex environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, technology, or B2B sectors.
• Demonstrated success building future‑ready capability strategies and long‑term roadmaps that enable enterprise transformation.
• Deep experience designing and activating capability frameworks for large, customer‑facing or field‑based organizations.
• Proven ability to translate business strategy into clear, actionable skills, behaviors, and operating models that support evolving roles and engagement models.
• Strong understanding of modern customer engagement approaches, including account‑based models and the dynamics of healthcare or similarly complex B2B environments.
• Experience leveraging data, market insights, and external best practices to inform capability priorities and drive meaningful impact.
• Exceptional communication and influence skills, with a track record of leading change and partnering effectively across matrixed organizations.

Nice To Haves

• Advanced degree (MBA, MS, PharmD, PhD), with experience leading transformation or capability‑building initiatives within consulting, startup, or large-scale enterprise environments, with exposure to modern customer engagement or field models across global or multi‑market settings.
• Demonstrated ability to foster innovation, agility, and continuous improvement by integrating digital, experiential, and blended learning approaches into capability strategies.

Responsibilities

• Shape and articulate a bold, future‑focused vision for field capabilities that supports Novartis’ transformation and long‑term growth.
• Design and evolve a scalable, adaptable capability framework that defines the skills, behaviors, and mindsets needed for success in modern and emerging engagement models.
• Partner across commercial, brand, medical, and field teams to ensure capability priorities are fully aligned with business strategy and enterprise objectives.
• Translate organizational needs and market dynamics into clear, actionable capability recommendations that resonate across stakeholders.
• Champion innovative approaches to capability building, drawing on digital learning, experiential pilots, and leading external practices.
• Identify and validate future skills through pilots, benchmarking, and continuous scanning of industry and competitive trends.
• Develop and maintain a clear capability roadmap that guides what to build, enable, and prioritize over time.
• Define practical tools, resources, and frameworks that support the adoption and sustainment of new capabilities across the organization.
• Establish meaningful metrics and feedback loops to assess capability adoption, proficiency, and business impact.
• Use insights from performance and adoption data to continuously refine capability strategy and maximize organizational readiness.

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Director