Director, Fulfillment Operations - MA Based

Curriculum Associates•Littleton, CO

22d

About The Position

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Curriculum Associates is seeking a proactive, detailed-oriented Fulfillment Operations Director to play a key role in expanding our distribution network and lead the coordination between multiple Warehouse locations, while partnering with Customer Service, and Supply Chain/Inventory management teams. This role is essential in ensuring the accurate, timely, and cost-effective delivery of our educational materials to customers nationwide and internationally. This role will lead the launch of a second distribution center in a new geographical location, oversee future openings as needed for growth (CA-operated and/or third-party logistics (3PL) centers), and serve as the primary point of contact for relationship management, performance reviews, and issue resolution. This role will also liaise with senior leadership to report progress, highlight risks, and secure necessary resources. The Director, Fulfillment Operations will coordinate cross-functional efforts, streamline processes, and enhance service for educators from multiple distribution centers. This role will lead to the transformation of our fulfillment operations by integrating warehouse logistics, customer service workflows, and print procurement into a seamless, efficient system that delivers educational products on time, within budget, and with customer satisfaction top of mind. This is a hands-on leadership role that requires strategic planning, vendor/consultant management, and executional excellence.

Requirements

Minimum of five (5) years of experience in logistics and fulfillment
Ability to effectively communicate, verbal and written, cross-functionally.
Understanding of warehouse workflows and customer support operations
Experience leading cross-functional initiatives and driving measurable operational improvements.
Strong analytical mindset with knowledge of ERP/WMS system integrations and logistics metrics.
Excellent project management, communication, and collaboration skills.
Process-Oriented – Designs scalable workflows with quality and efficiency in mind.
Must possess strong analytical, leadership, and team building skills.
Strong decision making and critical thinking skills.
Ability to effectively communicate, verbal and written, cross-functionally.
Customer-Focused – Champions the customer experience in every decision.
Tech-Driven – Uses AI tools for visibility and optimization.
Ability to effectively communicate, verbal and written, cross-functionally.

Responsibilities

Lead the end-to-end implementation of any new distribution or 3PL site, including project planning, timeline management, and operational readiness.
Serve as the direct liaison with the third-party consultant to ensure alignment, clear communication, and effective coordination across all project workstreams.
Collaborate with internal stakeholders (Warehouse, Supply Chain, IT, Customer Service) and external consultants and 3PL partner to define scope, KPIs, and SLAs.
Manage testing, training, and go-live phases of the newly integrated fulfillment operation.
Build and execute a strategy for operational synergy between the East Coast-owned warehouse and additional fulfillment centers, ensuring consistent customer experience, inventory visibility, and process standardization.
Align SOPs, workflows, and system integrations between all sites to support multi-node fulfillment.
Partner with Supply Chain and Planning teams to optimize inventory allocation and reduce shipping costs through regional fulfillment logic.
Serve as the primary liaison between multiple Warehouses/3PL fulfillment partners, Customer Service, and Supply Chain teams - establish consistent communication cadences and unified objectives across departments.
Develop shared reporting systems and escalation protocols to support smooth fulfillment operations.
Ensure standardization across all warehouse/3PL locations to maintain brand.
Collaborate with Supply Chain to ensure material availability aligned with warehouse intake and storage capacity across multiple locations.
Partner with Customer Service to understand customer needs and improve delivery transparency.
Define and manage service-level agreements (SLAs) and implement tracking systems for orders to identify and eliminate inefficiencies in the fulfillment process.
Develop and maintain governance framework with 3PL provider to ensure SLA and KPI compliance, monitor performance, and lead continuous improvement initiatives to boost efficiency and service quality.
Monitor logistics and shipping costs, implementing initiatives to reduce expenses without compromising service quality.
Utilize Salesforce, WMS, and BI Power platforms to generate real-time operational reports.

Benefits

Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance.
Employees can enroll in our company’s 401k plan and receive an employer match.
Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits.

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