Director, Fraud Queue Leader

Capital One•McLean, VA

About The Position

Director, Fraud Queue Leader The Anti-Money Laundering (AML) Group is a core risk function within Capital One’s Corporate Compliance organization. The Director, AML Fraud Queue supports a key role in driving operational excellence, ensuring investigative quality, and advancing a risk-based approach to financial crime detection and reporting in an evolving threat landscape. In this role, you will direct and oversee investigative operations, controls, and teams responsible for AML-Fraud casework, ensuring timely, accurate, and defensible decisioning aligned with regulatory expectations, including reporting obligations identified under the Bank Secrecy Act (BSA). This includes strategic ownership of the end-to-end case management lifecycle, from alert intake through investigation, escalation, and Suspicious Activity Reporting (SAR).

Requirements

Direct experience overseeing the end-to-end case lifecycle, including strategic oversight of alert review, investigation, escalations, and SAR decisioning.
Proven leadership skills managing large, high-performing investigation teams and optimizing high-volume queues.
Demonstrated accountability for SAR reporting processes, ensuring adherence to BSA and FinCEN requirements and driving continuous improvement.
Extensive experience operating in risk-based roles, with direct accountability for controls, regulatory compliance, and desired outcomes.
Track record of successfully supporting or leading through regulatory examinations, internal audits, and significant issue remediation.
Experience designing, implementing, and improving risk-based frameworks for prioritization, resource allocation, and decisioning.
Strong cross-functional experience partnering with Compliance, Risk, Legal, and other strategic stakeholders to achieve organizational goals.
In-depth experience driving large-scale operational improvements, including workflow optimization, automation initiatives, and process redesign.
Strong experience managing, building, and mentoring teams to execute complex, risk- based strategies.
Bachelor’s Degree or military experience
At least 10 years of experience in financial crime compliance or financial crime risk in the public sector managing fraud typologies.
At least 7 years of people management experience.

Nice To Haves

Juris Doctorate or Master's degree in Accounting, Finance, or Business Administration, or similar related field.
Strong verbal and written communication skills with the ability to interact effectively with regulatory agencies and executive leadership.
Professional certifications such as CAMS, CFE, CFCI, CFCS, or CRCM.
10+ years of experience in a large, complex financial institution, or FinTech environment with a mature AML-Fraud program.
10+ years of people management experience, including managing teams and/or programs at a director level or above.
Demonstrated experience leading cross-functional initiatives and influencing executive- level stakeholders.

Responsibilities

Lead and optimize AML-fraud investigation operations, overseeing alert intake, triage, case development, escalations, and Suspicious Activity Report (SAR) decisioning across the department.
Drive operational efficiency and throughput by establishing and overseeing scalable processes, directing the management of investigative queues to optimize throughput, ensure risk-based prioritization, and minimize backlogs.
Ensure risk-based decisioning through the effective prioritization and dispositioning of functions, aligning with industry best practices and standards.
Develop, maintain, and champion a strong control and governance environment to ensure continuous audit/exam readiness, successful regulatory exams, and strict compliance with regulatory requirements (including the Bank Secrecy Act/BSA for SAR decision making and filing).
Serve as a primary stakeholder in identifying and anticipating emerging risks to proactively evolve and direct investigative strategies in response to shifts in fraud and AML typologies.
Define and execute the evolution of investigative strategies and methodologies in response to rapidly changing financial crime schemes.
Serve as a key strategic partner to Compliance, Risk, Legal, and other stakeholders to align on AML policies, interpret regulatory expectations, and manage the organizational risk appetite.
Leverage advanced data analytics and reporting to identify macro trends, emerging financial crime risks, and strategic operational inefficiencies, translating insights into executive-level action plans.
Drive a culture of continuous improvement by identifying systemic process gaps, conducting root cause analysis, and sponsoring initiatives to enhance efficiency and control effectiveness at scale.
Ensure consistency and defensibility of all investigative decisions under intense regulatory scrutiny, by maintaining and establishing clear standards and governance.
Lead, mentor, and develop investigative team managers, fostering deep expertise in complex fraud and AML typologies, promoting a high-performance and accountable culture.
Implement and monitor critical key performance indicators (KPIs) such as case cycle time, productivity, and quality, using data to inform strategic resource allocation and process changes.
Influence and govern upstream detection systems and downstream reporting processes to drive holistic, end-to-end financial crime risk management across the enterprise.
Incorporate feedback from Quality Assurance, internal audit, and regulatory reviews to strategically strengthen investigative quality, standardization, and policy adherence across the function.