Director, Food & Beverage Operations

IHG•Atlanta, GA

5d•$140,000 - $160,000•Hybrid

About The Position

The Director, F&B Operations is responsible for leading the F&B Operations team to provide dedicated food and beverage support to franchisees and their hotel teams in order to positively impact the guest experience and increase owner profitability and success.

Requirements

Thorough understanding of hotel and / or F&B programs including, but not limited to, banquet operations, restaurant operations, and bar operations
Effective verbal and written communication skills for the purpose of providing information to hotel teams, Owners, and key internal partners. Must be able to articulate F&B, business, and culinary terms
Excellent computer skills to include Microsoft Office (Excel, PowerPoint, Word) and relational databases
Knowledge / skills leveraging property operating systems (i.e., Micros, Bartech, Domestic, Delphi, Fidelio FO and S&C, and Opera PO strongly preferred
Demonstrated ability to drive results through effective problem solving while managing multiple people / tasks / projects
10 years of progressive F&B Operations experience including department-head responsibilities, preferably with experience running or managing hotel F&B experiences

Responsibilities

Act as the primary F&B liaison to franchisees – GMs, PCs, and Owners – ensuring that they are working alongside IHG to drive on-property F&B revenues and satisfaction, thereby strengthening brand delivery and IHG profitability
Manage team of F&B Operations Support Managers to provide strategic direction and consultation to Hotel General Managers and F&B Directors in their assigned portfolios within the Americas region
Assist hotels with embedment and sustainment of IHG F&B programs and standards; Provide tools, resources, and best practices to improve F&B operational efficiency and core knowledge
Provide input / expertise / feedback to key internal stakeholders on branded F&B concepts and programs; Support pilot testing, program rollout / implementation, and continuous improvement activities as needed