Director Food and Nutrition Services

HCA Healthcare•Nashville, TN

51d

About The Position

The Director Hospitality, Food and Nutrition Services leads, directs, and manages the operations and activities of the Food and Nutrition Services Department within assigned hospital and hospital department/campus locations. The Director provides consistent, high-quality service in a sanitary environment while ensuring State, Local, Federal and Joint Commission regulations, established policies and procedures and department standards of performance are met .

Requirements

Bachelor's degree - Required
Minimum five years' experience managing food services in a healthcare or hospitality setting - Required
Certified Food Protection Manager (ANAB) - Required
Certified Dietary Manager, CDM-CFPP (ANFP) or Registered Dietitian, If required by state or local municipality - Required within 12 months of hire
Ability to Travel up to 25% - required

Nice To Haves

Knowledge of hospital and healthcare operations - Preferred
Knowledge of hospital and healthcare financial metrics - Preferred

Responsibilities

Evaluates existing systems and processes, initiates change and improvements, and makes suggestions to upper management
Demonstrates knowledge and ensures compliance with all current policies, procedures and regulatory standards (TJC, OSHA, EEOC and others) within all food and nutritional services areas.
Consistently demonstrates the organizations commitment for and adherence to sound ethical business practices in accordance with the Corporate Integrity and Compliance Program, annual work plan and established policies and procedures.
Directs food production, ensure standardized recipes and production sheets, check food for flavor, temperature and appearance on a regular basis.
Leads, directs and manages the daily operations of the Food and Nutrition Services Department encompassing but not limited to all patient and non-patient food service, employee cafeteria, doctor's dining room, catering and floor stock.
Prepares or directs preparation of department records as well as recurring and special reports and analyses indicating number and types of regular and therapeutic diets prepared, nutritional and caloric analyses of meals, food and labor costs, sanitation irregularities, menus, food production rates and so forth as required/requested.
Assumes accountability for promoting consistent, positive patient interactions in an effort to meet or exceed HCAHPS goals
Maintains a patient-first philosophy and engages in service recovery when necessary.
Supports the development and implementation of strategies to elevate the patient experience
Directs the effective operation of all Food and Nutrition Services activities in the organization to provide for an aseptic and aesthetically pleasing environment through coordinating and supervising all functions of the department.
Responsible for providing high-quality service to, and acting as liaison with, patients and their representatives, physicians and employees
Ensures full and timely compliance with staff development to include training and education, competency assessment and performance reviews
Provides for a well-trained and competent staff through supervision and coordination in relation to all departmental activities
Utilizes leadership responsibilities in directing the Food and Nutritional supervisory staff.
Achieve Employee Engagement goals and objectives
Leads others to accomplish organizational goals and objectives; provides meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement
Responsible for staff performance and the accomplishment of departmental responsibilities in accord with corporate, hospital, department and safety policies and procedures to meet both company and regulatory requirements.
Provides for new and innovative services and systems through up-to-date information about new high-quality products, safety equipment and time saving methods
Directs the purchase of supplies, food, equipment and other supplies to meet the needs of assigned hospital and hospital/department campus.
Manages department productivity to assigned goals and objectives to maximize operational efficiency, optimum use of resources and cost minimization
Manages costs to achieve Net Spend per APD goals and objectives.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.