Director, Fiduciary Advisory Services

BMO•West Palm Beach, FL

21h•Onsite

About The Position

The Director, Fiduciary Advisory Services provides high-quality sales and service to Trust & Estate clients, ensuring an exceptional client experience. This role involves offering technical expertise in all aspects of Trust & Estate account management and administration to ensure compliance. The Director works collaboratively within the branch and regional team, identifying referral opportunities to other business groups. Key responsibilities include overseeing content and marketing materials for new business proposals, ensuring profitability and risk management, and identifying opportunities to grow existing relationships and develop new business. The Director makes presentations to clients/prospects, provides day-to-day technical support to fiduciary account management teams, and manages trust, agency, or probate accounts as a trustee. They may also serve as a Relationship Manager for assigned clients. The position requires making recommendations to senior leaders on strategy and new initiatives, acting as a subject matter expert on relevant regulations and policies, and potentially networking with industry contacts. The Director manages resources, leads strategic initiatives, determines business priorities, conducts independent analysis to resolve strategic issues, and builds effective relationships with internal and external stakeholders. Further duties include coordinating database management, monitoring performance, designing reports and dashboards, leading change management programs, developing communication strategies, executing operational programs, and managing governance meetings. The role also involves overseeing the design and implementation of tools and training, acting as a vendor contact, managing vendor relationships, supporting contract negotiations, and overseeing the maintenance of Policies and Procedures Manuals. The Director develops and manages business programs, identifies business needs, and performs sales and service support activities, including administrative support for financial reports, reconciliation, compliance, and fee collection. They are expected to meet high-quality service standards, develop client rapport, adhere to risk and compliance processes, and protect the Bank's assets while complying with all regulatory, legal, and ethical requirements. This role operates at a group/enterprise-wide level, serving as a specialist resource to senior leaders and stakeholders, applying expertise to complex situations, and implementing changes in response to shifting trends, all while applying the Risk Management Framework.

Requirements

Typically 7+ years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience
In-depth / expert knowledge of Personal Trust Administration processes and procedures
In-depth / expert knowledge of Trust Tax, Trust Accounting and Investment Management
In-depth / expert knowledge of fiduciary laws including estate planning techniques, relevant tax regulations
Seasoned professional with a combination of education, experience and industry knowledge
Verbal & written communication skills - In-depth / Expert
Analytical and problem solving skills - In-depth / Expert
Influence skills - In-depth / Expert
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert
Able to manage ambiguity
Data driven decision making - In-depth / Expert

Nice To Haves

Bachelor’s degree in Finance or related field preferred

Responsibilities

Provides high quality sales and service to Trust & Estate clients to deliver an exceptional client experience.
Provides technical expertise for all aspects of Trust & Estate account management and administration to ensure compliance.
Works collaboratively within the branch and the regional team as part of the client/relationship management solution.
Identifies and makes referrals to other business groups as appropriate.
Oversees the provision of content and marketing materials for new business proposals e.g. special fee arrangements, technical information materials; ensures new business meets policy and procedures requirements for profitability and risk management.
Identifies opportunities to grow existing relationships and develop new business.
Makes presentations to clients/prospects in conjunction with others based upon their needs.
Provides day to day technical support team members responsible for fiduciary account management.
Manages trust, agency or probate accounts in the role of trustee.
May act as the Relationship Manager to assigned clients and effectively interacts with others assigned to the client/relationship team.
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Helps determine business priorities and best sequence for execution of business/group strategy.
Conducts independent analysis and assessment to resolve strategic issues.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Acts as the prime subject matter expert for internal/external stakeholders.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Coordinates the management of databases; ensures alignment and integration of data in adherence to data governance standards.
Monitors and tracks performance, and addresses any issues.
Designs and produces regular and ad-hoc reports, and dashboards.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
Leads / participates in the management of governance meetings and maintenance of governing body mandates, oversight and approval guidelines.
May provide specialized support for other internal and external regulatory requirements.
Oversees the design, development, and implementation of tools and training required to deliver business results.
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Leads/oversees the management of vendor relationships and provides guidelines for execution; ensures that all agreements are met as per requirements.
Leads/supports contract negotiations with vendors, balancing cost, risk and performance.
Oversees maintenance of Policies and Procedures Manual as required by internal and external changes.
Leads/participates in the design, implementation and management of core business/group processes.
Develops and manages a business/group program.
Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.
Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
Performs sales & service support activities as required to meet client needs and maintain overall service levels.
Provides administrative support to team members and relationship managers that includes financial reports, asset & account reconciliation, compliance, trade activity, posting, fee collection and other related activities; ensures proper documentation and administration decisions.
Meets high-quality service standards to maximize relationship retention and growth.
Develops rapport and instills confidence with the client to develop credibility and earn their trust.
Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run function.
Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.