Director, Facilities & Operations

Fidelity Investments•Merrimack, NH

27d•Onsite

About The Position

Are you passionate about real estate? Do you thrive in fast-paced settings? Do you strive for excellence in operations and customer service? Can you work within matrix organizations and influence and inspire others? If so, Fidelity Real Estate is seeking a Director, Facilities & Operations to join our global Facilities & Operations team! In partnership with our outsourced facility management alliance partner, the Director, Facilities & Operations will be based at our Merrimack, New Hampshire campus and oversee all operational aspects of our Merrimack campus comprising of c.1.12 million square feet in total and other locations as may be assigned. This leader will drive asset value through critical thinking, effective expense management and infrastructure planning, as well as focusing on associate needs. To do this, the Director will collaborate with many groups inside and outside of Fidelity Real Estate, which requires strong interpersonal abilities. This role reports to the VP, Facilities & Operations and will have a team of peers across the globe for support and camaraderie.

Requirements

Bachelor's degree in business, facilities management, architecture, engineering or other related area is preferred.
10+ years of real estate management experience with increasing responsibility is preferred.
You have shown strength in project management, property, asset and facilities management, real estate finance/accounting and leasing, with particular skill in at least one area.
You can work through ambiguity to drive solutions.
You excel at oral communication and listening skills.
You are customer service-focused and easily forge strong relationships.
You are quick-thinking and remain calm during stressful or emergent situations.
24x7 on-call coverage.
100% of time on-site.
Occasional travel.

Nice To Haves

Graduate degree in a related field is desirable.

Responsibilities

Leading a team focused on delivering quality services to enable the success of Fidelity businesses.
Leading resources that handle the day-to-day functions of facilities management: operational risk management, vendor management, critical infrastructure & engineering, repairs & maintenance, amenities (hospitality, fitness & food & beverage), cleaning, landscaping, and others.
Ensuring outsourced resources provide quality property and facility management services, per their contractual agreement, with a focus on risk mitigation and operational excellence.
Financial stewardship: reviewing and approving all building expenses and working closely with Fidelity Real Estate Finance on tracking, validating, and controlling costs.
Developing an annual and multi-year regional operating and infrastructure capital plan to be presented to senior leaders on an ongoing basis.
Partnering with Real Estate teams (Amenities and Program Management, Project Design and Delivery, and others) to align priorities, develop and implement regional programs and projects.
Partnering with Engineering Services to ensure consistent standards and performance are achieved across the region.
Cultivating key partnerships with Global Security & Investigations, Enterprise Infrastructure and Enterprise Business Resiliency to ensure that business unit contingency needs are met during an event.
Supporting the Sustainability Office and Regional Sustainability Workstreams to develop and implement solutions that promote environmental initiatives.
Drafting/sending communications regarding building disruptions or campus work, with action plans to address.