Director, Facilities Operations

AAA Mid-Atlantic•Wilmington, DE

23h•$85,312 - $145,297•Remote

About The Position

AAA Club Alliance (ACA) is hiring for a Director, Facilities Operations to join our team! What We Offer: As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes: Competitive annual salary; the starting base compensation for this position is: $85,312-$145,297 Annual Bonus + Annual Merit Increase Eligibility Comprehensive health benefits package 3+ weeks of paid time off accrued during your first year 401(K) plan with company match up to 7% Professional development opportunities and tuition reimbursement Paid time off to volunteer & company-sponsored volunteer events throughout the year Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location. Primary Responsibilities: Provides the strategic plan, guidance and support to each of the business functions within the organization on matters relating to facilities, security, safety, business continuity, and emergency management. Manages the development and implementation of security policies, standards, guidelines and procedures to ensure ongoing maintenance of security. Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, and emergency response. Ensures company real estate holding meets appropriate building codes and are NFPA compliant. Provides a strategic focus on improvement for unit operations to provide efficiency and cost savings. Directs, in conjunction with the facilities managers, a variety of vendor contracts including architects, general contractors, subcontractors, furniture suppliers, printers and office supplies, maintenance contracts, company vehicles, etc Manages facilities projects and meet frequently with internal clients, key vendors to ensure that projects are on track. Manage needed financial and budget tracking related to projects Oversees the Mail Operations Department to ensure the efficient receipt, security and distribution of stock and mail to all organization locations and the timely processing of outgoing mail including bulk mailings. Provides guidance and direction on various security/safety matters to Human Resources, Corporate Legal, Retail, Fleet, and other departments. Maintain personal safety tips and emergency guidelines for associates. Works with Procurement to review department functions and look for synergies and coordination opportunities between the two branches of Supply Chain and coordinate efforts to put new work processes in place. Assists with investigations into Workers Compensation and general liability claims, vehicle accidents and fraud with Corporate Legal, Internal Audit, Fleet, Risk Management and Retail Operations. Acts as the company’s law enforcement and postal inspection liaison. Oversee and provide direction as required on both internal and external investigations relating to all organizational security and safety issues involving associates, accidents, injuries, financial, unsafe or hazardous conditions, contaminated mail and/or packages and any member specific issues. Develops and maintains relationships with high level law enforcement personnel to include local, state, and federal agencies including the USPS. In addition, maintain relationships with other private security agencies, intelligence organizations, and private sector counterparts. Acts as internal resource to Corporate Legal and Human Resources on law enforcement and intelligence matters. Develops and maintains the company’s effort for emergency response and business continuity planning. Monitor the plans to ensure the specific departments keep them current. In conjunction with Training & Development insures compliance with OSHA workplace requirements particularly related to Fleet and CCIT. Oversees implementation and use of electronic security systems, closed circuit television, entry controls, burglar alarms, motion detectors, outdoor perimeter alarms, including monitoring and auditing of these systems. Attends training as required to stay current with new trends in equipment. Prepares and maintains the company’s Hazardous Communication plan. Establishes, implements, and monitors incident response to theft, fraud, and other criminal behaviour. Provide guidance to the field as required to work with local law enforcement authorities and to document crimes. Provides guidance and direction to individual associates in the field as required on sensitive matters relating to crime, safety, etc. Oversees the physical safety of associates, members, and visitors to the organization. Organizes, plans, and implements the AAA Club Alliance AED/CPR/First Aid program. Ensure that all equipment is maintained per policy and that all team members are trained and certified. Work exclusively with the selected vendor to ensure that all equipment is functioning properly. Ensures that security and safety and mail/package incidents are investigated and resolved without further disrupting operations and are conducted in a fair objective manner consistent with company policies, guidelines, and code of conduct. Other duties as assigned.

Requirements

Bachelors’ degree or equivalent.
10+ years of experience in a significant leadership role in the areas of business continuity, security, safety or mail/stock operations (preferably two of four).
Strong working knowledge of pertinent local codes and their application and the ability to interact with code officials in a diplomatic manner.
Thorough knowledge of laws/regulations that affect procurement operations.
Intelligent, articulate, and persuasive leader who can serve as an effective advisor to the senior management team, and who is able to communicate facilities, procurement, project and construction related concepts to a broad range of technical and non-technical staff.
Strong staff and fiscal management experience.
Strong working knowledge of pertinent law and the law enforcement community.
Solid understanding of information technology and information security in order to interface with IT security staff.
Seasoned manager with a collaborative outlook and a proven track record as a team player and business partner.
Excellent communication skills and professional demeanor to interact with all levels of associates.
Strong written, presentation, influence and communications skills.
Strong problem solving and negotiation skills.
Ability to work with all levels of the corporation in a collegial manner that results in strong business relationships built upon trust.

Responsibilities

Provides the strategic plan, guidance and support to each of the business functions within the organization on matters relating to facilities, security, safety, business continuity, and emergency management.
Manages the development and implementation of security policies, standards, guidelines and procedures to ensure ongoing maintenance of security.
Physical protection responsibilities will include asset protection, workplace violence prevention, access control systems, video surveillance, and emergency response.
Ensures company real estate holding meets appropriate building codes and are NFPA compliant.
Provides a strategic focus on improvement for unit operations to provide efficiency and cost savings.
Directs, in conjunction with the facilities managers, a variety of vendor contracts including architects, general contractors, subcontractors, furniture suppliers, printers and office supplies, maintenance contracts, company vehicles, etc
Manages facilities projects and meet frequently with internal clients, key vendors to ensure that projects are on track.
Manage needed financial and budget tracking related to projects
Oversees the Mail Operations Department to ensure the efficient receipt, security and distribution of stock and mail to all organization locations and the timely processing of outgoing mail including bulk mailings.
Provides guidance and direction on various security/safety matters to Human Resources, Corporate Legal, Retail, Fleet, and other departments.
Maintain personal safety tips and emergency guidelines for associates.
Works with Procurement to review department functions and look for synergies and coordination opportunities between the two branches of Supply Chain and coordinate efforts to put new work processes in place.
Assists with investigations into Workers Compensation and general liability claims, vehicle accidents and fraud with Corporate Legal, Internal Audit, Fleet, Risk Management and Retail Operations.
Acts as the company’s law enforcement and postal inspection liaison.
Oversee and provide direction as required on both internal and external investigations relating to all organizational security and safety issues involving associates, accidents, injuries, financial, unsafe or hazardous conditions, contaminated mail and/or packages and any member specific issues.
Develops and maintains relationships with high level law enforcement personnel to include local, state, and federal agencies including the USPS. In addition, maintain relationships with other private security agencies, intelligence organizations, and private sector counterparts.
Acts as internal resource to Corporate Legal and Human Resources on law enforcement and intelligence matters.
Develops and maintains the company’s effort for emergency response and business continuity planning. Monitor the plans to ensure the specific departments keep them current.
In conjunction with Training & Development insures compliance with OSHA workplace requirements particularly related to Fleet and CCIT.
Oversees implementation and use of electronic security systems, closed circuit television, entry controls, burglar alarms, motion detectors, outdoor perimeter alarms, including monitoring and auditing of these systems.
Attends training as required to stay current with new trends in equipment.
Prepares and maintains the company’s Hazardous Communication plan.
Establishes, implements, and monitors incident response to theft, fraud, and other criminal behaviour. Provide guidance to the field as required to work with local law enforcement authorities and to document crimes.
Provides guidance and direction to individual associates in the field as required on sensitive matters relating to crime, safety, etc.
Oversees the physical safety of associates, members, and visitors to the organization.
Organizes, plans, and implements the AAA Club Alliance AED/CPR/First Aid program. Ensure that all equipment is maintained per policy and that all team members are trained and certified. Work exclusively with the selected vendor to ensure that all equipment is functioning properly.
Ensures that security and safety and mail/package incidents are investigated and resolved without further disrupting operations and are conducted in a fair objective manner consistent with company policies, guidelines, and code of conduct.
Other duties as assigned.

Benefits

Competitive annual salary; the starting base compensation for this position is: $85,312-$145,297
Annual Bonus + Annual Merit Increase Eligibility
Comprehensive health benefits package
3+ weeks of paid time off accrued during your first year
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year