Director, Facilities Management

JLL•Chicago, IL

3d•Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Director of Facilities Management plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client. This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel). You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services.

Requirements

Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience
10+ years of progressive experience in facilities management
Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems
Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites
Strong experience in vendor management, contract administration, and lease portfolio oversight
Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations
Experience in capital planning processes and successfully executing capital improvement projects
Exceptional customer service orientation with proven ability to build and maintain strong client relationships
Excellent organizational, leadership, and team management capabilities with the ability to mentor and develop talent

Nice To Haves

Experience managing corporate and manufacturing environments
Proven success managing subtenant relationships and complex lease portfolios
Advanced proficiency in data analysis and using data-driven insights to improve operations and client satisfaction
Familiarity with lease management systems and processes
Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentials
Experience working with enterprise-level CMMS platforms and driving system optimization
Track record of achieving and exceeding key performance indicators in a multi-site facilities management environment

Responsibilities

Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations
Oversee CMMS (Computerized Maintenance Management System) administration throughout the region
Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records
Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support
Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors
Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management
Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services
Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams
Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients