Director, Experience Design

PayPal•New York, NY

9d•$218,000 - $323,950•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: This job establishes the overall business or technical strategy for user experience initiatives, significantly influencing executive-level decision-making. They lead the development of user experience strategies that resonate with target audiences and collaborates with cross-functional teams to ensure alignment on goals. Responsibilities include analyzing user feedback to inform design improvements and innovations while ensuring that user-centered design principles are integrated into all projects.

Requirements

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
2 years of experience leading others

Nice To Haves

Significant experience leading large consumer product and technology teams across multiple capabilities
Strong understanding of P2P and fintech trends, technologies, regulatory environments and consumer insights / trends.
Proven track record for building, launching, and maintaining high-scale, successful products in a highly matrixed organization
Demonstrated experience in managing complex app ecosystems, design systems, user onboarding, third-party integrations, identity management, and search functionality.
Experience with Agile methodologies and product management tools.
Experience strategically influencing and aligning senior stakeholders and key partners to drive action, results and change consistently
Multi-disciplined leader who builds, develops, and advances high performing teams with strong development and domain capability, analytical, strategic, and operational excellence
Exceptional communication and presentations skills with an ability to convey complex concepts and issues in a compelling, persuasive, fact-based manner
Hands-on, "roll up your sleeves" mindset, with the ability to be a driver and change agent in an organization.
Passionate for innovation and staying ahead of industry trends, emerging product technologies and advancements.
BA is required

Responsibilities

Establish overall business or technical strategy for user experience initiatives.
Negotiate with and influence decision-making reaching the senior executive level
Identify and resolve unique situations of substantial significance in user interface or interaction design
Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
Lead the development of user experience strategies that resonate with target audiences.
Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning