Director - ERP Implementation Services (K-12)

Harris Computer

5d•$95,000 - $105,000•Remote

About The Position

Director of Professional Services Harris School Solutions - Remote The Director of Professional Services will have responsibility for the delivery of Harris School Solutions- Enterprise Financials products to our customers. You will work collaboratively with a motivated, experienced executive team to build an organization that delivers exceptional financial results and long-term organic growth. What your impact will be: Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets. Regular monitoring & measuring of the priorities, providing coaching and guidance to team members Collaborate with various levels of team members to maximize the effectiveness of the business as a whole Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers. Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained. Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products. Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability. Create a work environment that promotes learning, sharing and trust. Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins. Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets. Present financial, project, and customer satisfaction related presentations to senior management. What we are looking for: Direct leadership and experience in the delivery of professional services Experience in delivering multiple product solutions and managing a diverse team of professionals 8+ years of management experience Experience managing groups of 10 people or more; experience developing and promoting managers and leaders Demonstrated experience in managing distributed, remote teams Experience with remote delivery models and the delivery of cloud solutions What would make you stand out: Experience in implementing ERP/ Financial solutions in the public sector K12 financial or human capital experience Salary Expectations: $95,000-$105,000 Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

Direct leadership and experience in the delivery of professional services
Experience in delivering multiple product solutions and managing a diverse team of professionals
8+ years of management experience
Experience managing groups of 10 people or more; experience developing and promoting managers and leaders
Demonstrated experience in managing distributed, remote teams
Experience with remote delivery models and the delivery of cloud solutions

Nice To Haves

Experience in implementing ERP/ Financial solutions in the public sector
K12 financial or human capital experience

Responsibilities

Ensure performance against measurable goals for the professional services team in line with business unit growth and profitability targets.
Regular monitoring & measuring of the priorities, providing coaching and guidance to team members
Collaborate with various levels of team members to maximize the effectiveness of the business as a whole
Relentlessly innovate and evolve our implementation strategies to increase the efficiency and flexibility of our implementation services, ensuring we provide a repeatable implementation experience and delight our customers.
Provide proactive customer follow up, communication & issue management through regular client meetings and check-ins, ensuring contractual obligations are met, risks are mitigated and that a high level of customer satisfaction is maintained.
Continually evaluate market conditions to bring value added services that will further enhance the customer experience with our products.
Drive and develop a motivated team of service professionals, building the necessary knowledge, skills and capabilities to execute our business strategies and maintain the highest level of customer satisfaction and profitability.
Create a work environment that promotes learning, sharing and trust.
Build a recognition system that accurately rewards the behaviors that best serve our customers and celebrates wins.
Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction and revenue targets.
Present financial, project, and customer satisfaction related presentations to senior management.

Benefits

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
We offer a comprehensive benefit package as well as other additional “Perks”!
We empower our employees to make a difference
We have an award winning culture
We offer opportunity to learn
We are financially strong and we are owned by the largest software company in Canada (CSI)
We have fun!

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume