About The Position
The Southern Region Implementation Specialist is responsible for driving the adoption of Everfi's courses in K-12 classrooms within the region. This role is pivotal in achieving sponsor activation goals and ensuring customer satisfaction. The Specialist will take full ownership of their region, managing a quota and engaging directly with educators to promote Everfi's resources. This position involves both remote support and travel to provide hands-on training and support to educators, ensuring successful course implementation and increased awareness of K-12 resources.
Requirements
- Bachelor's Degree preferred or equivalent relevant experience in the education field
- 2 years of experience in the education industry, or related fields including but not limited to non-profits and technology start-ups, 3 years preferred
- Ability to manage multiple tasks and deadlines while hitting & maintaining established goals & KPIs
- Strong ability to work independently and in a remote environment
- Experience developing and maintaining relationships with clients/educators
- Strong presentation skills, including proficiency with presentation, communication, and collaboration tools such as PowerPoint, Excel, Teams, WebEx, Zoom, Groove, Gong, etc.
- Excellent written and verbal communications skills
- Ability to conduct presentations
- Ability and means to travel on a flexible schedule at least 40% of the time
Nice To Haves
- Experience using Salesforce.com or other data management systems preferred
Responsibilities
- Take full responsibility for the adoption and activation goals within the assigned region, managing a quota aligned with partner objectives (schools, students, teachers, classroom events).
- Act as the primary point of contact for educators, providing exceptional customer service through various outreach methods (cold calls, social media, email campaigns) to develop and maintain strong partnerships.
- Conduct in-person and virtual training sessions to guide educators on how to effectively use the Everfi platform, offering ongoing support to ensure successful implementation and usage.
- Serve as Schools Lead for Customer accounts in their region. This includes but is not limited to liaising between the Revenue team and K-12 team, participating in partner meetings and providing updates to K-12 team on progress to external partner goals
- Work closely as the Schools Lead with the Customer Success team on monthly and quarterly business reviews, supporting external partner calls with impactful updates and K-12 success stories.
- Promptly follow up with educators who have shown interest in Everfi's courses, addressing their questions and highlighting the unique value of Everfi's offerings to secure training sessions and meetings.
- Fulfill Classroom Connect requests from commercial partners, ensuring seamless integration and satisfaction.
- Collect and share meaningful anecdotes from students and educators with internal teams and external partners to showcase the impact of Everfi's resources.
- Log all activities and interactions in the Customer Relationship Management system, maintaining up-to-date contact information and detailed notes on educator engagements.
- Stay informed about trends in the K-12 education system, educational technology, and Everfi's platform and courses, understanding standards alignment, educator challenges, and best practices.
- Other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
