Director, ERP Delivery

Nordic Healthcare Group (NHG)•Shaft, MD

12d•Remote

About The Position

Make a difference. Be happy. Grow your career. The role The Director, Infor Implementation – Advisory Services is responsible for directing, planning, and developing advisory solutions projects at Nordic. They will maintain responsibilities for solution development, sales enablement, solution team management, and delivery oversight relating to assigned projects. The Director, Infor Implementation – Advisory Services ensures the success of projects, serving as the key business line liaison to both clients and consultants, monitoring the progress of the project, providing oversight, education and guidance, and performing client-facing work as needed.

Requirements

Bachelor’s degree in related field, post graduate degree strongly preferred
10+ years’ related experience including 5 years management capacity
Experience implementing Infor products with healthcare systems preferred
Infor certification(s) preferred
Experience leading service-oriented teams, scaling appropriately to successfully manage growth required
Able to positively influence and engage consultants and clients, generating interest and enthusiasm for the service line
Solution-oriented; skilled in grasping the essentials in complex situations, anticipating client needs, and conceptualizing both problems and solutions
Strong customer service attitude and skillset
Strong understanding of ERP software and ERP software implementation services required
Proven ability in time management with strong attention to detail
Experienced in talking comfortably with individuals at all levels of an organization in groups or individually and with C-suite and senior leadership
Demonstrated ability to work independently and collaboratively
Must demonstrate and embody Nordic’s maxims
Proficient with Microsoft Office products and other collaboration tools, including virtual meeting and cloud technologies
Demonstrated ability to work under pressure and within time constraints

Responsibilities

Managing, mentoring and developing solutions team staff; making solution-specific hiring decisions as solution and Nordic growth dictates
Partner with Advisory Services leadership to support the overall performance of the service line; support service line vision and initiatives, establish goals, and report achievement progress
Oversee and participate in ensuring project success, including building strong client and consultant relationships, completing regular client and consultant check-ins, reviewing status reports, providing recommendations and best practices, and identifying and mitigation project risks
Act as point of escalation for project team and client; perform services directly for clients as necessary
Support pre-sales scoping and solution design activities in close partnership with internal sales and solutions teams, including the creation of customized sales presentations, messaging and content
Serve as a thought leader for the service line, creating webcasts, podcasts, white papers, and blog posts to educate prospective and existing clients
Research healthcare ERP-related topics and continued learning by attending seminars, tradeshows, and other pertinent events to help grow the business, and ensuring new learnings are incorporated into standard methodology and strategy
Stay abreast of the latest technology, regulations, and news relating to healthcare ERP, continuously evaluating market for opportunities that supersede competitors’ products
Oversee solution development, creation, and refining, ensuring the strength of product offerings
Engage with Infor as a vendor/partner to maintain and educate others at Nordic on updates to methodologies, product changes and best practices
Educate clients and consultants on Advisory Solutions offerings including teaching internal Nordic classes
Work on projects that may be assigned on an ad hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
Working with the Project Management Team and Practice Leadership, help to own the success of the Infor vendor partnership
Evaluate vendor programs and partnership terms.
Analyze data to identify staffing needs.
Ensure procedures, methodologies, and enablement are in place to support quality service delivery.
Create revise, review, and approve SOPs based upon vendor.
Conduct internal audits and other quality assurance activities.
Monitor client progress, address issues, and implement appropriate corrective actions.
Document and report service quality and project financial metrics.
Provide communication, high level training and information to stakeholders regarding new vendors and related technology.