Identity

Northwell Health

About The Position

Plans, organizes and provides oversight and accountability for information systems services and activities for assigned hospitals and business clients. Acts as point person for those sites/clients. Secures clients plans, identifies solutions and integrates appropriately into Health System, Corporate IT plans. Communicates approved plans and appropriate updates to sites/clients. Highly Preferred: Multiple Epic Certifications: Possessing multiple Epic certifications, particularly across HIM, Identity, Cadence, Prelude, and downstream modules like Resolute Professional Billing (PB) or Hospital Billing (HB). Large-Scale Optimization: Proven experience leading significant Epic optimization initiatives specifically targeting HIM workflows, patient identity management, scheduling efficiency, or registration accuracy across a large, complex healthcare system. Interdepartmental Integration: Track record of successfully integrating HIM, Identity, Cadence, and Prelude functions with other critical revenue cycle areas (e.g., coding, billing, denials management, patient financial services). Data Analytics & Reporting: Deep familiarity with Epic reporting tools (e.g., Reporting Workbench, SlicerDicer, Clarity/Caboodle) to perform advanced analytics and drive data-driven decision-making for revenue cycle improvements. Professional Certifications: Relevant industry certifications such as CRCR (Certified Revenue Cycle Representative), CHFP (Certified Healthcare Financial Professional), or HIM certifications (RHIA, RHIT). Multi-Facility/System Experience: Experience managing revenue cycle operations and Epic deployments across multiple facilities, campuses, or a diverse health system. Patient Experience Focus: Proven ability to implement Epic solutions and workflows that not only optimize revenue but also enhance the patient access and financial experience. Vendor Management: Experience collaborating with and managing third-party vendors for Epic support, enhancement projects, or complementary revenue cycle solutions. Change Management Leadership: Strong background in leading organizational change and adoption strategies for new Epic features or workflow re-designs. Specific Project Experience: Prior experience with significant projects such as enterprise-wide MPI cleanups, large-scale HIM system conversions, or major Cadence/Prelude upgrades.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
7-12 years of relevant technical experience and 7+ years of leadership / management experience, preferred.

Nice To Haves

Multiple Epic Certifications: Possessing multiple Epic certifications, particularly across HIM, Identity, Cadence, Prelude, and downstream modules like Resolute Professional Billing (PB) or Hospital Billing (HB).
Large-Scale Optimization: Proven experience leading significant Epic optimization initiatives specifically targeting HIM workflows, patient identity management, scheduling efficiency, or registration accuracy across a large, complex healthcare system.
Interdepartmental Integration: Track record of successfully integrating HIM, Identity, Cadence, and Prelude functions with other critical revenue cycle areas (e.g., coding, billing, denials management, patient financial services).
Data Analytics & Reporting: Deep familiarity with Epic reporting tools (e.g., Reporting Workbench, SlicerDicer, Clarity/Caboodle) to perform advanced analytics and drive data-driven decision-making for revenue cycle improvements.
Professional Certifications: Relevant industry certifications such as CRCR (Certified Revenue Cycle Representative), CHFP (Certified Healthcare Financial Professional), or HIM certifications (RHIA, RHIT).
Multi-Facility/System Experience: Experience managing revenue cycle operations and Epic deployments across multiple facilities, campuses, or a diverse health system.
Patient Experience Focus: Proven ability to implement Epic solutions and workflows that not only optimize revenue but also enhance the patient access and financial experience.
Vendor Management: Experience collaborating with and managing third-party vendors for Epic support, enhancement projects, or complementary revenue cycle solutions.
Change Management Leadership: Strong background in leading organizational change and adoption strategies for new Epic features or workflow re-designs.
Specific Project Experience: Prior experience with significant projects such as enterprise-wide MPI cleanups, large-scale HIM system conversions, or major Cadence/Prelude upgrades.

Responsibilities

Leads a Product Services & Management group by communicating with and developing staff members, and building consensus for programs and goals that support a business, function or geographic area.
Develops and articulates a short-term strategic vision for areas of responsibility.
Participates in client planning processes, analyzes key business initiatives and information needs which support, influence and transform business operations and strategy.
Collaborates with IT leadership to ensure client plan is aligned with Enterprise plan.
Participates in development of strategic goals, objectives and plans for clients and IT.
Provides leadership in executing those plans.
Communicates Information Technology’s vision, goals, objectives, and efficiencies related to execution and implementation of information system solutions to client leadership.
Provides leadership in defining the process and service levels delivered to clients.
Ensures service levels are accurate and meet client needs.
Facilitates relationships with client and IT leadership, and key strategic vendors.
Participates in capital and operating budget preparation and demand management related to all IT requests from clients.
Reviews monitoring reports to ensure project forecasts are aligned with approved budgets.
Collaborates with client sponsors and key members of IT to define the return on investment (ROI) and the post implementation process to assure that cost effective investments are being made.
Oversees/ sponsors the successful completion of IT Capital approved projects for assigned clients.
Ensures IT maintains the infrastructure, network, key applications, desktop support and proper disaster recovery procedures.
Participates in applicable education and meetings in order to support client needs.
Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported
Performs related duties as required.
All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.