Director, Enterprise Systems, Technology & Data

PROFESSIONAL CONVENTION MANAGEMENT ASSOCIATION•Berwyn, IL

35d•$130,000 - $150,000•Hybrid

About The Position

The Director of Enterprise Systems, Technology and Data provides strategic leadership, oversight, and direction for PCMA’s cloud-first technology ecosystems, with a primary focus on Salesforce, Microsoft 365 and integrated enterprise applications This role oversees the organization’s core business platforms, data integrity, security and end-user technology experience. The Director ensures that all systems, applications, integrations, and infrastructure are secure, scalable, and aligned with organizational goals while leading the Salesforce IT team to deliver a resilient, high-preforming environment.

Requirements

Deep understanding of Salesforce configuration, integration, APIs, and ISV management.
Strong knowledge of network infrastructure, cloud platforms, and cybersecurity practices.
Familiarity with Agile methodologies, SDLC, DevOps, and integration tools such as MuleSoft or Zapier.
Experience with enterprise backup solutions, database monitoring, Microsoft 365 administration email systems, and telephony administration.
Excellent written and verbal communication skills.
Strong leadership, team-building, and mentoring capabilities.
Ability to work under pressure, manage multiple priorities, and meet deadlines.
Strategic thinker with strong analytical and problem-solving skills.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
A minimum of seven to 10 (7 to 10) years of progressive IT experience including enterprise systems and infrastructure management
Proven problem-solving experience with multi-platform and multi network subnet environments.
Proven ability to organize, structure and complete projects within established deadlines required.
Prior experience supervising technical teams or leading cross-functional projects.
Strong experience with Microsoft Windows, Microsoft 365 administration, Salesforce, AMS platforms, enterprise servers, enterprise backup solutions, networking, and firewall administration.
Demonstrated ability to implement and support enterprise application and cloud environments.
Excellent communication skills, both verbal and written, are necessary.
Must also demonstrate a sense of urgency, take initiative, sense of ownership of their work, strong team player, constant desire to improve, positive attitude, and willing to learn and adapt to a modern cloud-first environment.
Flexibility to work extra hours, some weekends, and infrequent travel as needed.

Responsibilities

Provide direction, supervision and performance management for Enterprise Application Administrator and Systems Administrator roles.
Establish departmental priorities, technical standards, and best practices across systems, applications, integrations, data, and security.
Oversee administration, optimization, and roadmap planning for Salesforce, Microsoft, AMS platforms, and cloud systems.
Ensure application change management, release management, and deployments follow SDLC, Agile, and DevOps standards.
Manage cloud and limited on-premises infrastructure, including servers, networking, VPN, device management, firewalls, and backup solutions.
Maintain PCMA’s data integrity is sound by performing data quality controls, policies, monitoring and ongoing governance.
Support 99.5% uptime targets and disaster recovery readiness.
Ensure timely resolution of user support requests, improving response time and service quality.
Lead cross-departmental projects ensuring scope, timelines, and deliverables are met.
Manage vendor relationships, contracts, and performance.
Maintain accurate IT asset inventory and ensure staff are trained on systems.
Represent the organization professionally with internal and external stakeholders
Manages Help Desk Specialist responsible for end user systems and hardware support and training.
Ensure that a thorough staff training plan is in place and implemented.
Ensure that all IT and MDM network policies are maintained and enforced.
Observe support requests, identify trends and recommend solutions to streamline support that reduce repeat issues.
Ensure that PCMA’s IT asset inventory is tracked and kept up to date.