Dir Enterprise Intelligence

Western Union•Denver, CO

4d•Onsite

About The Position

Build an intelligence engine that powers our company’s future. We’re looking for a visionary Director of Enterprise Intelligence & Monitoring to create and lead a unified intelligence ecosystem that brings together social and enterprise signals, identifies early risks, and unlocks insights that drive smarter decisions across the organization. This is a rare opportunity to build a program from the ground up—shaping how we detect emerging issues, protect the business, and accelerate growth. You’ll collaborate closely with leaders across Risk (Crisis, Cyber, AML/Compliance, Fraud), Strategy, Customer Care, Digital, Retail/Agents, Privacy, Brand, Marketing, Legal, and more. If you love connecting dots, building systems, and turning data into action at scale, this role is built for you. You won’t just be monitoring signals; you will be building the enterprise capability that shapes how we detect risk, fuel decisions, and unlock opportunities. Your impact will be felt company wide.

Requirements

10+ years in enterprise roles such as risk, research/insights, strategy, market intelligence, or customer intelligence.
7+ years of leadership experience, including influence- based leadership across complex organizations.
A record of accomplishment of building cross functional operating models.
Strong systems valuation skills with the ability to turn fragmented data into executive ready insights.
Comfort with ambiguity and operating at a senior/executive level.
Bachelor’s degree

Nice To Haves

Experience with AI powered insight platforms or AI product development (strong plus).
Master’s degree in a related field strongly preferred.
Certifications in Systems Thinking or AI Product & Services Development are a bonus.

Responsibilities

Lead Enterprise Intelligence Strategy
Design and implement the enterprise intelligence framework that aligns with strategic goals and risk appetite.
Select and optimize tools, processes, and workflows to minimize disruption and strengthen risk aware ness and decision aware decision making.
Build standardized taxonomies, escalation playbooks, and severity models for consistent signal interpretation and response.
Establish governance to ensure responsible and effective use of intelligence data.
Continuously evolve the program through insights, best practices, and post launch lessons.
Shape Monitoring & Reporting
Deliver clear, compelling executive dashboards and intelligence reports that guide timely action.
Develop and refine monitoring tools that elevate accuracy, clarity, and enterprise visibility.
Inspire & Lead
Lead and coach cross functional and matrixed teams toward a shared intelligence vision.
Champion a culture of proactive detection, smart escalation, and informed decision- making .
Improve systems and processes to increase efficiency, speed, and business impact.
Communicate powerfully with leaders, executives, board members, and regulators.