Director, Enterprise Business Operations

Axon•San Francisco, CA

3h•Hybrid

About The Position

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Director, Enterprise Business Operations is a strategic and operational leader responsible for driving cross-functional execution, improving organizational efficiency, and enabling high-impact decision-making. This role partners closely with senior leadership across Product, Engineering, Finance, GTM, and Operations to define priorities, streamline processes, measure performance, and accelerate the business toward its long-term objectives. The ideal candidate is analytical, resourceful, highly organized, and comfortable operating at both strategic and tactical levels. They excel in ambiguous environments, influence without authority, and thrive in solving complex business problems.

Requirements

8+ years (Senior Manager) or 12+ years (Director) of experience in Business Operations, Strategy, Management Consulting, Program Management, or similar fields.
Demonstrated success leading cross-functional initiatives in a high-growth or fast-paced environment.
Strong analytical skills with the ability to build models, interpret data, and create clear recommendations.
Excellent communication and storytelling abilities, including executive-level presentation skills.
Proven ability to operate autonomously, manage multiple workstreams, and navigate ambiguity.

Nice To Haves

Experience in SaaS, hardware/software, technology, or product-driven organizations.
Familiarity with operational frameworks (OKRs, Lean, Agile, Six Sigma, etc.).
Strong business acumen with the ability to understand both market dynamics and internal operations.
Experience in both big tech and start-up environments

Responsibilities

Strategic Planning & Execution
Lead annual and quarterly strategic planning, partnering with executives to define goals, success metrics, and execution plans.
Translate high-level strategy into operational roadmaps, business cases, and actionable workstreams.
Drive cross-functional alignment and ensure teams are progressing against key initiatives.
Operational Excellence
Identify inefficiencies and implement scalable processes, tools, and systems that improve productivity across the organization.
Develop and optimize operating rhythms (QBRs, weekly reviews, cross-functional standups, OKR tracking).
Build dashboards and frameworks to measure performance and support data-driven decision-making.
Business Insights & Analytics
Conduct deep-dive analyses on operational performance, customer behavior, product usage, and financial metrics.
Partner with Finance to support forecasting, headcount planning, and resource allocation.
Create executive-level presentations that synthesize insights and recommendations.
Program & Project Leadership
Lead mission-critical cross-company initiatives from concept through delivery.
Establish timelines, identify dependencies, mitigate risks, and ensure accountability.
Communicate progress, blockers, and outcomes to senior leadership.
Cross-Functional Partnership
Serve as a connective tissue between Sales, Marketing, Customer Success, Professional Services, and Finance.
Build trusted relationships at all levels, influencing decisions through data, clarity, and strategic reasoning.
Facilitate collaboration and ensure information flows efficiently across teams.