Director, Enrollment Systems

Westminster University•Salt Lake City, UT

13d•Hybrid

About The Position

Reporting to the Vice President of Enrollment Management, this role is responsible for managing and optimizing all functions related to Slate CRM in support of the university’s undergraduate and graduate enrollment goals. The Director serves as the primary Slate CRM administrator and project manager, leading efforts in system integration, user support and training, data integrity, and analytics. This position ensures that Slate is effectively leveraged to maximize recruitment and admissions operations through automated communications, improved workflows, and real-time reporting. Ideally, this position would work on campus full time, with select work-from-home days. However, qualified candidates who live outside of the Salt Lake City region can be considered for a remote position, with required travel to campus 6-8 times per year for retreats, staff training, and staff development needs. Interested individuals should read further to learn more about Westminster University and the responsibilities for this full-time, exempt position.

Requirements

Bachelor's degree.
3-5 years of experience working in marketing, admissions, higher education, or a related field.
3-5 years of experience in Slate.
Experience with ERP/SIS
Strong project management and communication skills.
Excellent communication, collaboration, and problem-solving skills.
Attention to detail and ability to manage multiple projects and deadlines.
Demonstrated experience working effectively with people from all backgrounds and perspectives.

Nice To Haves

6+ years of general CRM experience.
Experience managing internal and external Slate communication flows.
Familiarity with Colleague helpful.

Responsibilities

Serve as Admissions and Financial Aid team primary Slate CRM Project Manager.
Lead a staff of 3-5 employees on the Slate team.
Oversee all application management for undergraduate, graduate and special populations.
Schedule and manage admissions decision release schedule.
Manage the ongoing administration of Slate to support recruitment goals.
Manage queries, reports, forms, events, and portals within Slate.
Monitor system performance and troubleshooting issues; coordinate technical support as needed.
Evaluate and improve third-party integrations with Slate (e.g., Docfinity, Colleague, Common App, Parchment, testing vendors).
Ensure data integrity and oversee import/export processes, including test scores, inquiry data, and application information.
Oversee transcript processing from different vendors, making sure student records are updated in a timely manner. Work with Admissions staff and student employees to ensure proper training and processing of transcripts.
Work in partnership with marketing team to manage mailing list and update records accordingly.
Manage Slate's user roles, permissions, and overall system security.
Stay current on Slate CRM best practices and participate in ongoing training and professional development.
Serve as key contact to coordinate Slate training and ongoing support for admissions counselors and other users.
Serve as a resource for all Slate-related questions and troubleshooting, working with our Slate team as needed.
Assist with system enhancements that improve prospective student experience and conversion.
Work with the Slate support team to build dashboards and reports that monitor recruitment funnel performance and opportunities for improvement.
Collaborate with leadership to support data-driven decision-making and strategic planning.
Regularly assess communication engagement, application trends, and counselor activity using Slate tools.
Assist with other related projects and duties as assigned.