Director, Enrollment Operations

Queens University of Charlotte•Charlotte, NC

30d•Hybrid

About The Position

Reporting to the Chief of Staff and Chief Information Officer, provide direction and oversight of all aspects of undergraduate (first-year and transfer) and graduate admissions enrollment systems. Support the design, creation, and testing of technology solutions for new and existing systems and modify systems and databases to address enrollment needs. Serve as a primary contact for support and training on the undergraduate and graduate admissions database and application system (Technolutions Slate) and any database-related enrollment projects. Serve as Slate Captain and liaison with Technolutions. Serve as the lead team member in the management of the Slate database, and serve as a day-to-day contact for IT, Student Financial Services, athletics systems, and academic colleagues in the registrar's office and in retention and student success. Oversee the management of the Admissions databases and online applications, develop testing scenarios and controls, and provide support and guidance for any staff and temporary personnel assigned to enrollment systems projects. Develop and deliver training programs for undergraduate and graduate admissions team on use and new features of enrollment systems, and serve as an ongoing resource in the use of the system. Supervise operations and technology staff and determine project plans and timelines to meet the organization's enrollment technology needs. Collaborate with the enrollment management and marketing leadership team members along with partners across campus on long-term strategy for database-related initiatives and other technical system needs. This position is expected to be on-campus in Charlotte, NC at least 3 days each week with some flexibility for remote work. This full-time, 12-month position is exempt from provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay for hours worked above 40 in a single work week.

Requirements

Bachelor's degree and at least five years of experience working in college admissions or a related field.
Analytical thinking, technical fluency, and the ability to master new software and computer systems are required.
Experience using Slate preferred (Experience using similar CRM software required). Working familiarity with SQL, HTML, CSS, Javascript, and Microsoft Office preferred.
Demonstrated experience defining requirements for systems integrations is required. Familiarity with any of the following: Jenzabar, ARMS, PowerFAIDS, Watermark preferred.
Must be able to evaluate the impact of new systems, system requests, and process enhancements to determine implementation priorities.
Ability to build and maintain strong working relationships with multiple internal and external stakeholders.
Must have experience managing databases and providing end-user support.
Demonstrated ability to work independently and collaboratively.
Ability to set priorities in a dynamic environment.

Nice To Haves

Master's degree preferred
Expertise in current and emerging policies, practices, and technologies related to the overall enrollment landscape preferred.

Responsibilities

Oversee the technical and operational infrastructure of the admissions process, ensuring seamless functionality of Slate CRM to support undergraduate and graduate enrollment marketing, recruitment, application processing, and decision release in order to meet enrollment goals.
Design and maintain workflows for application review, decision release, and data synchronization with institutional systems like PowerFAIDS, Jenzabar, ARMS, etc.
Manage day-to-day operations, including communication campaigns, event management, form development, data uploads, and routine system maintenance, while establishing protocols to uphold data quality and integrity.
Surface key insights (e.g. source attribution, email performance, conversion rates, etc) through report and portal development to help drive marketing and enrollment strategy
Enrollment operations process refinement and re-engineering to align with evolving admissions, financial aid, and enrollment marketing strategies, troubleshooting technical issues, and implementing automation to enhance efficiency.
Perform regular data clean-up, consolidation of duplicate records, and oversight of annual cycle prep work to update application portals, purge outdated resources, and ensure compliance with institutional privacy policies.
Collaborate with IT, student financial services, registrar and cross-departmental teams to manage system integrations, user permissions, and updates.
Prioritize continuous improvement by attending Slate webinars, adopting new integrations, and participating in Slate conversations across the higher-ed sector.
Develop high-level timelines for the development of new system enhancements and track milestones and bugs in project management systems. Coordinate with stakeholders in order to accurately track progress and update goals.
Lead and train staff in undergraduate admissions, graduate admissions, student financial services, and marketing in system use, and provide ongoing support as needed, including regular updates of reference materials.

Benefits

medical, dental and vision insurance
domestic partner benefits
a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match
vacation and generous paid holidays
tuition remission and tuition exchange
Queens-paid life insurance
supplemental life insurance
dependent life insurance
accidental death and dismemberment insurance
disability insurance
flexible spending accounts (medical, dependent care, Health Savings Account)
sick leave and long-term disability leave
paid parental leave
FMLA leave when eligible
reduced cost meals at Morrison Dining Hall
employee assistance program (EAP)
free access to the Levine Center
wellness programs
pet insurance
critical care insurance
legal assistance