Director, End Point Technology Operations

RTX • Farmington, CT

47d • Onsite

About The Position

The Director of End Point Technology Operations is responsible for the strategic direction, operational excellence, and lifecycle management of the organization’s global endpoint environment. This includes overseeing teams and processes supporting operating system deployment and imaging, endpoint configuration, application packaging and release management, and endpoint security. The role ensures that all endpoints—across Windows, macOS and Linux—are secure, reliable, and optimized to deliver the best user experience for employees worldwide.

Requirements

• Typically requires a University Degree or equivalent experience and minimum 14 years prior relevant experience, or an Advanced Degree in a related field and minimum 12 years experience
• 14 years of experience in endpoint management, infrastructure operations, or related IT domains
• 5 years experience leading a global or large scale endpoint technology or engineering team

Nice To Haves

• Strategic leader balancing innovation and operational stability.
• Strong analytical, problem-solving, and communication skills.
• Expert in Windows, macOS, Linux, and endpoint management (Intune, SCCM, JAMF).
• Skilled in application packaging, automated deployment, and scripting (PowerShell, Python).
• Solid understanding of endpoint security tools and practices (Defender, BitLocker, patch management).
• Excellent people leadership, mentoring, and cross-functional collaboration skills

Responsibilities

• Lead global endpoint operations and support team.
• Define and execute endpoint technology and security strategy.
• Drive automation, standardization, and continuous improvement.
• Oversee OS, application, and configuration management lifecycle.
• Ensure compliance, risk remediation, and endpoint protection.
• Monitor performance, KPIs, and vendor partnerships.
• Manage documentation, knowledge sharing, and support transition.

Benefits

• healthcare, wellness, retirement and work/life benefits
• career development and recognition programs
• parental (including paternal) leave
• flexible work schedules
• achievement awards
• educational assistance
• child/adult backup care

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees