Director, Emergency Management and Command Center

Community Health Systems • Franklin, TN

1d

About The Position

The Director of Emergency Management & Command Center Operations is responsible for designing, implementing, and leading the organization’s enterprise emergency management and incident command capability. This role oversees the planning, activation, and operation of a centralized command center to manage natural disasters, operational disruptions, technology outages, and other enterprise-level incidents impacting patient care and business continuity. The Director serves as a key operational leader during crises and ensures the organization is prepared and trained with proven readiness to respond effectively across all facilities and corporate functions.

Requirements

• Bachelor’s degree in Emergency Management, Public Health, Healthcare Administration, or related field
• 5+ years of progressive experience in emergency management, incident command, or healthcare operations
• Demonstrated experience running or supporting an incident command center
• Strong leadership, communication, and decision-making skills under pressure

Nice To Haves

• Healthcare system experience across multiple hospitals or regions
• Familiarity with HICS, NIMS, FEMA ICS, and Joint Commission emergency management standards
• Certifications such as CEM, CHEP, or equivalent

Responsibilities

• Design, implement, and maintain an enterprise emergency management program aligned with HICS/NIMS principles
• Establish and operate a centralized Enterprise Command Center capable of supporting multi-facility incidents
• Serve in a leadership role during activations, including Incident Commander or senior command staff advisor as appropriate
• Develop command center activation criteria, governance, and standard operating procedures
• Coordinate real-time situational awareness, decision-making, and executive communications during incidents
• Integrate clinical operations, IT, facilities, supply chain, HR, communications, and external partners into incident response
• Oversee hazard vulnerability analyses (HVAs) and enterprise preparedness planning
• Lead tabletop exercises, functional drills, and full-scale exercises across hospitals and corporate teams
• Ensure after-action reviews and corrective action plans are completed and tracked
• Partner with Business Continuity, Disaster Recovery, Cybersecurity, and Risk Management leaders to align response and recovery strategies
• Support continuity planning for extended disruptions (e.g., EHR downtime, regional disasters, workforce shortages)
• Translate lessons learned into improved policies, playbooks, and training
• Establish clear roles, accountability, and escalation pathways for incident management
• Provide executive briefings during incidents and post-incident reviews
• Represent the organization with regulators, emergency management agencies, and healthcare coalitions as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees