Director, Command Center Communications

Marriott • Bethesda, MD

1d • Hybrid

About The Position

The Director, Command Center Communications is responsible for the development
and execution of Command Center communications strategy in support of Marriott’s
digital and technology product transformations. As an integral part of the
Business Transformation Office’s (BTO) Change Management + Communications team,
the Director, Command Center Communications’ primary focus will be to advance
the communication strategy for the Command Center, including – but not limited
to – leading the overall communications approach, creating communications
templates, tracking and messaging known issues, establishing review and approval
processes and coordinating with program and continent communications leads and
with other engaged disciplines (e.g., Deployment, Learning).

The Director, Command Center Communications will leverage the BTO Communications
tools and platforms to ensure the timely flow of information from the Command
Center to hotels in the Launch phase of their deployment journey and will be a
critical business partner to project, initiative and discipline leaders,
ensuring key information is delivered to hotels.

This position will regularly interact with senior leaders across the BTO and
will liaise frequently with key stakeholders across the program. The core
accountabilities for this position are:

Requirements

• 8-10+ years’ experience in communications – ideally in a high-paced, reactive environment – demonstrating a pattern of exceptional performance AND
• 4-year degree from an accredited university in Communications or related major OR
• 8+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
• Experience managing global communications vehicles, including editorial oversight and content management for websites, email distribution
• Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
• Possess exceptional written and oral communication skills, can develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
• Strong personal leadership, organizational, relationship-building and negotiation skills
• Outstanding formal and informal presentation skills
• Self-starter with self-confidence, enthusiasm and strong customer service orientation
• Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

Nice To Haves

• Experience with transformational change management, including large-scale, global systems deployment a plus

Responsibilities

• Work with the Sr. Director, Communications and Stakeholder Engagement to establish and execute strategies to identify, implement and continually monitor and improve the effectiveness (e.g., distribution, content management, readability) of Command Center communications
• Develop and manage Command Center communications content creation, review + approval and distribution processes
• Establish processes and templates to enable content creation and delivery by Command Center staff during off-hours
• Support the Sr. Director, Command Center to ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch
• Partner with the BTO Communications leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
• Manages execution of overall Command Center communications strategy, ensuring implementations are consistent in processes, tools and services provided to customers with the overall BTO change management and communication strategy
• Partners with the Senior Director and key stakeholders to develop and sustain a comprehensive global Operations-facing communications strategy
• Proactively maintains calendar of all communication needs using established planning tools as appropriate to ensure high-quality deliverables
• Identifies appropriate and timely way to respond to key issues reported to Command Center via established communication channels and opportunities to mitigate the same issues from arising in future deployment waves
• Reviews all communications to ensure they fit within the existing BTO communications strategy and style guide
• Builds relationships across Marriott – including all global program, initiative and discipline team leaders within Headquarters as well as Continent Communications partners
• Lead and influence cross-functional teams to achieve results
• Identifies approach, resources and responsibilities
• Solicits and incorporates stakeholder involvement and priorities
• Identifies success criteria and measurement
• Plans for ongoing tasks and responsibilities
• Creates a team environment that models accountability, high standards, strategic risk tasking and innovation
• Establishes best practices, methods, processes, tools and templates for successful execution of communications efforts, exceeding department goals
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
• Demonstrates capabilities needed to meet or exceed expectations
• Leads by example demonstrating self-confidence, energy and enthusiasm
• Acts proactively when dealing with employee concerns
• Extends professionalism and courtesy to employees at all times
• Communicates/updates all goals and results with employees
• Establishes and maintains open, collaborative relationships with employees
• Solicits employee feedback
• Ensures orientations for new team members are thorough and completed in a timely fashion
• Observes behaviors of employees and provides feedback to individuals
• Provides information to supervisors, co-workers and subordinates by phone, in writing, email or in person in a timely manner
• Manages group or interpersonal conflict
• Informs and/or updates executives, peers and subordinates on relevant information in a timely manner
• Manages time effectively and conducts activities in an organized manner
• Presents ideas, expectations and information in a concise, organized manner
• Uses problem solving methodology for decision making and follow up
• Performs other reasonable duties as assigned by manager

Benefits

• All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees