Director - Embedded Process Consulting

Granicus

1d•Remote

About The Position

Granicus is a company dedicated to transforming the Govtech industry by building, implementing, and maintaining technology that connects governments and their constituents. They serve over 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers with cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services. Granicus is seeking a "roll up your sleeves" Director of Embedded Process Consulting, AI Transformation to lead internal AI-driven transformation across the company from a business process and operating model perspective. This leader will collaborate closely with the engineering leader responsible for the internal AI platform to ensure that AI capabilities result in real, durable changes in how work is performed across various functions. The successful candidate will act as an internal consultant and transformation leader, embedding within functions, diagnosing inefficiencies, redesigning processes, and directly driving implementation. This is a hands-on operational role focused on delivering measurable revenue growth, productivity gains, and improved operating leverage through AI-enabled workflows. The role reports to the Head of Corporate Strategy & Transformation and involves direct collaboration with executive leadership to shape and execute Granicus’ internal AI transformation agenda.

Requirements

8–12+ years of relevant experience, with background in top-tier management consulting
Proven track record of leading end-to-end transformation initiatives—from problem structuring through implementation and measurable results
Demonstrated ability to redesign business processes and drive real adoption, not just recommend solutions
Experience working on AI, automation, or digital transformation initiatives, with the ability to translate technology capabilities into business outcomes
Strong business judgment and structured problem-solving skills; able to break down ambiguous problems and drive to actionable solutions
Experience working cross-functionally with both business leaders and technical teams; able to engage credibly with engineering counterparts
Track record of personally owning workstreams and delivering results
Experience managing and developing high-performing teams in a consulting or transformation environment
Strong analytical and quantitative skills
Executive presence with the ability to influence senior stakeholders and drive alignment in complex environments
Comfort operating in ambiguity and fast-paced environments, with a bias toward action and implementation

Nice To Haves

Experience in SaaS or enterprise software environments preferred

Responsibilities

Lead end-to-end AI-enabled business transformation initiatives across functions, from problem identification through implementation and value realization
Embed within functions (e.g., Sales, CS, Support, Operations) to deeply understand workflows, pain points, and opportunities for AI-driven improvement
Identify, size, and prioritize high-impact AI use cases focused on eliminating manual work, improving cycle times, increasing productivity, and driving growth
Redesign core business processes to incorporate AI-powered workflows, copilots, and agents in partnership with the engineering/platform team
Act as a “translator” between business and technical teams—ensuring use cases are well-defined, feasible, and tied to measurable outcomes
Lead hands-on implementation of process changes, including piloting solutions, refining workflows, and driving adoption within teams
Own value creation: define KPIs, track impact (e.g., time saved, cost reduction, revenue growth), and ensure initiatives deliver tangible business results
Build and lead a high-performing team of internal consultants to execute across multiple concurrent transformation workstreams
Develop repeatable methodologies, playbooks, and frameworks for AI-enabled process transformation across the enterprise
Drive alignment and influence across senior stakeholders, navigating a highly matrixed organization to remove blockers and accelerate execution
Partner with Legal, Security, IT, and Engineering to ensure redesigned processes meet governance and risk requirements
Support executive communication, including synthesizing insights, framing decisions, and reporting progress to leadership and the board as needed