Director EHR Integrations

Catholic Charities, Diocese of Cleveland•Cleveland, OH

19h•$95,625 - $105,000

About The Position

This is a role that would sit at the intersection of technology, Finance,business/operations, data and strategy as well as clinical services. It will be the project manager and coordinator of improvement initiatives.

Requirements

Demonstrated ability to lead cross‑functional initiatives and hold accountability without formal authority.
Strong project management skills, including managing complex, multi‑stakeholder initiatives from planning through implementation.
Solid understanding of behavioral health service delivery, clinical workflows, and documentation requirements.
Proven experience with Electronic Health Record (EHR) systems, including system configuration, workflow design, and optimization.
Working knowledge of revenue cycle management, including billing, payments, accounts receivable, and payer requirements.
Ability to translate clinical, operational, and financial requirements into clear processes, documentation, and system configurations.
Experience designing and delivering role‑based training for system users.
Strong analytical, problem‑solving, and process improvement skills.
Excellent communication skills with the ability to synthesize complex information for diverse audiences.
Bachelor’s degree in Finance, Operations Management, Healthcare Administration, Information Systems, or a related field required.
7–10 years of progressive experience in healthcare operations, EHR systems, revenue cycle management, project management, or related roles.
An equivalent combination of education and experience may be considered.

Nice To Haves

Direct experience with Avatar EHR or similar behavioral health EHR platforms.
Experience partnering with outsourced billing vendors.
Background in process improvement, quality management, or change management methodologies.
Experience supporting steering committees or governance structures.
Prior experience in a healthcare, behavioral health, or human services organization.

Responsibilities

Lead and manage the end‑to‑end integration and optimization of the organization’s EHR system.
Own and maintain the billing configuration layer within the EHR (Avatar), ensuring accuracy, consistency, and compliance.
Ensure system configurations reflect approved business processes, clinical workflows, and billing requirements.
Oversee EHR system administration functions, including helpdesk workflows, reporting, and system enhancements.
Assess current clinical, administrative, and financial workflows and identify opportunities for improvement.
Translate clinical and billing practices into documented processes, decision trees, and standardized system configurations.
Ensure consistent use of processes across departments and roles.
Drive continuous improvement initiatives related to operational efficiency, data quality, and revenue cycle performance.
Serve as the primary project manager for EHR integration and related improvement initiatives.
Coordinate work across clinical services, operations, finance, billing vendors, and IT resources.
Facilitate communication between clinical teams, system capabilities, and day‑to‑day operational practices.
Manage timelines, deliverables, dependencies, and risks associated with EHR and process initiatives.
Partner with Finance and Financial Analysts to ensure accurate billing, payment posting, and accounts receivable reporting.
Collaborate with the outsourced billing vendor to align EHR configuration and billing processes.
Support improved revenue cycle management through system optimization and process consistency.
Review payer and service contracts at least annually to ensure alignment with billing configuration and workflows.
Design, manage, and deliver role‑based training for EHR users (intake staff, clinicians, supervisors, peers, and administrative staff).
Ensure staff understand their responsibilities related to EHR use, billing accuracy, and financial setup.
Lead training and communications to ensure consistent, high‑quality EHR use across the organization.
Support change management efforts related to workflow, system, and role changes.
Own and manage the EHR steering committee, including agenda setting, facilitation, and follow‑
Clearly define roles and responsibilities for staff interacting with the EHR system.
Hold stakeholders accountable for adherence to defined processes, even without formal direct authority.
Recommend updates to job responsibilities or job descriptions as needed to support system and process clarity.