Director E-Commerce Operations

Jordan's Furniture•Dedham, MA

53d•$140,000 - $175,000•Hybrid

About The Position

Join our growing Ecommerce team as the Director of Ecommerce Solutions & Operations, leading the end-to-end migration of Jordan’s ecommerce platform to Shopify Plus. This is a high-impact, strategic, and hands-on leadership role responsible for modernizing our digital ecosystem, optimizing site performance, and enhancing customer experience. You’ll guide the technical architecture, integrations, and operations needed to create a scalable, best-in-class ecommerce environment. This is a hybrid position located in Dedham, MA. Why you'll love this job: Impact at Scale – You’ll lead one of the most critical digital transformations in the company, directly shaping the future of how customers experience and shop with us Culture of Collaboration – Join a company that values innovation, teamwork, and making bold ideas a reality. Customer-Centric Focus – Your work ensures that customers enjoy a seamless, modern, and engaging online shopping experience. Why you will love Jordan's Furniture: Stability - The average employee tenure is 12 years! Culture - We love what we do and we have fun while we do it. Values - We embody our company's core values and live The J-Way: We Care...Alot; We Dare to Think Differently; We Do the Right Thing and We Make Work Fun.

Requirements

15+ Years total job experience
7+ years of ecommerce operations or solutions architecture experience, with proven leadership in Shopify Plus platform migrations.
Strong technical knowledge of ecommerce ecosystems, APIs, data migration, and systems integration.
Demonstrated success leading large-scale digital transformation or replatforming projects.
Strong understanding of digital commerce KPIs, conversion rate optimization, and UX principles.
Excellent project management, vendor leadership, and cross-functional collaboration skills.
Bachelor’s degree in Computer Science, Business, Marketing, or a related field.

Nice To Haves

Hands-on experience with Shopify themes, Liquid, and third-party app ecosystems a plus.
Certifications in Shopify, Agile, or PMP preferred.

Responsibilities

Lead the strategic vision and roadmap for Jordan’s ecommerce replatforming initiative, focused on Shopify Plus implementation and long-term scalability.
Oversee the full lifecycle of the migration—from discovery and planning through go-live and optimization—ensuring data integrity, minimal downtime, and seamless user experience.
Evaluate and manage integrations with key systems (ERP, CRM, OMS, payments, shipping, analytics, and marketing platforms).
Partner cross-functionally with IT, Marketing, UX, and Customer Experience teams to align goals, architecture, and operational workflows.
Direct external development partners and vendors, ensuring timely delivery and technical excellence.
Define and monitor key performance indicators (site speed, conversion rate, SEO ranking, checkout flow, mobile responsiveness).
Develop and maintain a governance framework for platform updates, releases, and testing protocols.
Lead the post-launch optimization strategy—driving continuous improvement in performance, features, and customer engagement.
Champion data-driven decision-making using analytics tools (GA4, Shopify Analytics, etc.).
Ensure secure, compliant, and high-performing digital infrastructure that supports Jordan’s growth.